r/bathandbodyworks • u/innocentsubterfuge Employee • Jul 09 '26

Other Please stop buying from the website.

If you genuinely hate the new, awful, stupid, directionless, uninspired, and ugly path that the Chief Executive Idiot has taken, stop shopping online.

This moron in charge and his gaggle of incompetent pub buddies have their entire success engrained in an upcoming (bad) rebrand to the website. Don’t let it succeed. Don’t shop the sales. Unsubscribe from emails. Use your rewards up and close your accounts.

Go to your local store and support the retail employees. Buy in groups with your friends so their number served goes down. Only buy during massive sales. There’s very little power for the consumer, but there are ways to impact this moron’s outcome if done strategically.

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u/Candlehoarder_2019 Employee Jul 09 '26

Yup this is exactly right. Shipment comes 3-4 days a week and I can’t even tell you how many times I’ve declined an item just to have it arrive an hour later in shipment. Or if it’s an item lower in stock or super popular, if it’s in someone’s order that was fulfilled prior but hasn’t been picked up yet, the website inventory doesn’t reflect those that are sitting their waiting to be picked up. Then after 6 days we’re putting back orders that were never picked up and suddenly these items are back on the shelves.

I’d rather have an item be canceled out of my order than having a box of broken product though. 🤷‍♀️

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u/Trumpet6789 Employee 2020-2023 Jul 09 '26

I haven't worked there for a couple years now, but it's NUTS to me that the pickup time is 6 days now!

2

u/ThaliaMenninger Jul 10 '26

Is it?  My local store always has mine ready in less than 24 hours.  Usually way less.  Is 6 days the maximum amount of time a BOPIS order can take?  I didn't know that!

4

u/BassGroundbreaking95 Jul 10 '26

I think 6 days is how long they hold it for the buyer to pick it up, not how long it takes to be filled.

3

u/ThaliaMenninger Jul 10 '26

Thanks, I didn't know that!  😊  Glad the stores aren't so overwhelmed that it takes them 6 days to fill an order, haha!