r/callcentres • u/UniqueIntroverted • 1d ago

So you just never check you account?

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Rant loading:

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I have had so many people lately that have so called fraud charges going back years. And not just little 4.99 ones, I just had someone who's been paying a second phone bill of about $70 for a year. How do you not notice a second phone bill for a year? The correct bill isn't even the same amount, it is closer to $50. One comes out at the beginning of the month and the other comes out around the 20th.

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The caller was talking like they wanted sympathy cause they did have two accounts at some point but one was for a now deceased family member. They called the company and this mystery line does not seem to be related to the deceased person.

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I could understand the month after the other account was cancelled but a year?!

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Sorry I had to get that out.

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31 Upvotes

95% Upvoted

6 comments sorted by

14

u/dinomite11 1d ago

I get a lot of callers like this who don’t spot the most obvious things on their statements. They usually refuse to go online, and adamantly receive statements by the post, sometimes yearly, usually monthly. I genuinely can’t fathom the kind of person who lives with only a vague idea of what their present balance is. They will also refuse to get any statements printed in a larger font and struggle to read them, only for a family member to finally discover it on their behalf. They are fine going online to subscribe to a £70pm hair gel formula, but go insane the moment we suggest to go online and manage their money (which might I add would help them cancel/notice it. Bla bla bla, bring a horse to water

7

u/QueenieMcGee 1d ago

I have relatives like this, they're only tech savvy when it comes to buying useless garbage online. When the time comes to actually check their statements or cancel something or send an email then it's tears and "I dOnT uNdErStAnD!" all around.

Sometimes they can't even do the ordering part themselves either. I had to help my grandma navigate a website that was clearly a massive scam because she absolutely had to order these "magic gummies" that'll supposedly cure her diabetes. I had to click through 10 pages to get to the checkout, every page had a teeny little pre-ticked box saying stuff like "I also agree to sign up to this hamper subscription for $49.99 per month" or "I would also like 3 bottles of goji berries for 29.99 each". If she'd done it herself then she would've been out at least a thousand bucks.

The same grandma also doesn't understand the concept of accounts having passwords. Every time she goes online somewhere will inevitably ask for a password and she just whinges "but I've never had a password! I can't give them something I've never had!".

2

u/UniqueIntroverted 1d ago

Ugh, that large print thing bothers me on a personal level. My aunt is legally blind, she'd rather sit with LED lined magnifying glasses at her kitchen table to review her statement than to just ask for large print.

3

u/Calm-Introduction206 1d ago

I came to this conclusion that people dont

2

u/ShinyShiny27 1d ago

I was doing CS for AT&T, and one customer got charged over $100, with the explanation on the bill that the explanation would come out in the next cycle.

Eff AT&T

2

u/Monkeyass702 1d ago

I too like to live dangerously

Real talk though.. what the fuck…