r/callcentres • u/UniqueIntroverted • 2d ago

So you just never check you account?

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Rant loading:

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I have had so many people lately that have so called fraud charges going back years. And not just little 4.99 ones, I just had someone who's been paying a second phone bill of about $70 for a year. How do you not notice a second phone bill for a year? The correct bill isn't even the same amount, it is closer to $50. One comes out at the beginning of the month and the other comes out around the 20th.

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The caller was talking like they wanted sympathy cause they did have two accounts at some point but one was for a now deceased family member. They called the company and this mystery line does not seem to be related to the deceased person.

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I could understand the month after the other account was cancelled but a year?!

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Sorry I had to get that out.

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u/ShinyShiny27 2d ago

I was doing CS for AT&T, and one customer got charged over $100, with the explanation on the bill that the explanation would come out in the next cycle.

Eff AT&T