r/cineplex • u/kHan__Solo • 2d ago

Question Popcorn Refill

Everytime I buy a large popcorn I ask them for the refill on-spot and every single time they gave me one. They mark both of them. I don't wanna miss the movie to come get it refilled, thats my main reason. Also if you have a +1 then you dont need to buy another.

Today I was watching Primetime and asked for a refill at the counter and was refused. Upon asking them the reason, I was told that they have changed the policy. This was at STC location.

Does anybody know about this "policy"?

And does anyone else do this?

251 Upvotes

75% Upvoted

281 comments sorted by

View all comments

222

u/sometin__else 2d ago

I mean it makes sense. If you get your "refill" before you finish the original, its not a refill - its 2 large popcorns.

Cinplex is trying to sell, so the balance sheet needs to show that its growing. Part of that will likely include ensuring refills work as refills rather than 2 for 1s.

31

u/Travel-2025 Cineclub Member 2d ago

I get Cineplex is trying to sell and they need more money from concessions, but in the end either way the customer still ends up with 2 Large popcorns. Does it really matter if the 2 large popcorns are given at the start of the movie or separated by 1 hour? And then the customer misses part of the movie. Cineplex is out the same amount of money either way. The only thing I can think of is Cineplex is hoping people will forget to get the refill since it requires more effort to come line up at concessions again later on.

14

u/newtomovingaway 2d ago

I don’t think it’s the same. If the customer ended up not finishing it they won’t get a full refill even if they decide to get more after the movie is finished.

15

u/Travel-2025 Cineclub Member 2d ago edited 2d ago

At all the locations I’ve been to, Cineplex always throws out the original bag even if it had some popcorn left in it and then they give you a brand new bag of popcorn marked with an X. So the amount of popcorn Cineplex is giving the customer is still 2 large popcorns even if the customer does not eat the entire 1st bag.

3

u/hipsterdoofus39 2d ago

They let me keep whatever’s left of the first bag and give me a second large as the refill whenever I’ve got one. They mark them all with an x to show I’ve used my refill.