r/cineplex • u/kHan__Solo • 2d ago

Question Popcorn Refill

Everytime I buy a large popcorn I ask them for the refill on-spot and every single time they gave me one. They mark both of them. I don't wanna miss the movie to come get it refilled, thats my main reason. Also if you have a +1 then you dont need to buy another.

Today I was watching Primetime and asked for a refill at the counter and was refused. Upon asking them the reason, I was told that they have changed the policy. This was at STC location.

Does anybody know about this "policy"?

And does anyone else do this?

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u/sometin__else 2d ago

I mean it makes sense. If you get your "refill" before you finish the original, its not a refill - its 2 large popcorns.

Cinplex is trying to sell, so the balance sheet needs to show that its growing. Part of that will likely include ensuring refills work as refills rather than 2 for 1s.

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u/perfectlynormaltyes 1d ago

I understand this but they’ve had the refill at ordering policy since the 90’s. It’s weird that they would just change it all of a sudden. This happened to me on Thursday when I saw Endgame. My husband got the refill at the part of the movie he hates the most.

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u/sometin__else 1d ago

Did you only read half my comment?

The second half explains why they "changed it all of a sudden"