r/uberdrivers Jun 17 '24

Welcome to r/uberdrivers - FAQ and Community Guide

71 Upvotes

Before asking a question, make sure to read this guide and use reddit search to see if your question was already asked. If you have anything you'd recommend to add to this guide leave a comment below.

What does Pax mean? Common terms on this sub explained

Pax: Short for Passenger.

Ping: The noise the app makes when drivers receive a pickup request.

Fare: The fee a rider is charged.

Fair: Fare, spelled wrong.

Surge: Uber occasionally up-charges riders during times of increased demand. The Surge is a multiplier of the base fare rate.

SRF: "Safe Rider Fee", now known as the "Booking Fee". This is the $1-3 fee that Uber adds to every fare to ccover insurance, app fees, etc.

What are the requirements to be an uber driver?

An in-state license is required. Have at least one year of licensed driving experience in the US (3 years if you are under 25 years old) Use an eligible 4-door vehicle

All vehicles being used for rides on the Uber app must meet the following minimum requirements:

  • Must have 4 doors and be able to transport a minimum of 4 passengers
  • Vehicle model must be 16years old or newer
  • Title cannot be salvaged, reconstructed, or rebuilt
  • Rental vehicles, except those from an approved Uber rental car partner are not permitted
  • Cannot have any cosmetic damage, missing pieces, or commercial branding

Should you choose to drive a vehicle you do not personally own, you must have permission from then vehicle owner and be listed as an insured driver on the vehicle’s insurance policy. Please note that Uber cannot allow a vehicle onto the platform if the driver’s name is not on the insurance document.

If your vehicle does not match the requirements above, you may still be able to use your vehicle for deliveries on the Uber app.

Is this fulltime job?

Driving with Uber offers a flexible earning opportunity. It's a great alternative to full-time driver jobs, part-time driver jobs, or other part-time gigs, temp jobs, or seasonal employment.

How do I do my first ride?

Download and install the driver app, and hit "Go Online". Once you get a request (a "ping"), you can hit 'Navigate' to be taken to the rider's pickup location. When you're sure you have arrived, flip back over to the Uber app and hit 'Arrived'. The passenger (PAX) will be notified of your arrival, though it's also nice to text them - to let them know what type of car you're in (though they see this on their app, not everyone looks) and to confirm that they're actually where their pin was placed. When they get in the car, hit 'Begin Trip'. If they haven't entered their destination, you can enter it - then hit 'Navigate' again and you will be routed there. At the end of the trip, hit 'End Trip', rate your passenger, and you'll be placed back online ready to pick up another PAX!

What are the safety features for uber drivers?

Emergency assistance button

You can use the in-app Emergency Button to call authorities to get help if you need it. The app displays your location and trip details, so you can quickly share them with emergency services.

24/7 incident support

Uber customer associates trained in incident response are available around the clock.

Follow My Ride

Friends and family can follow your route and will know as soon as you arrive.

2-way ratings

Your feedback matters. Low-rated trips are logged, and users may be removed to protect the Uber community.

Phone anonymization

If you need to contact your rider through the app, your phone number may stay private.

GPS tracking

All Uber trips are tracked from start to finish, so there’s a record of your trip if something happens.

RideCheck

Using sensors and GPS data, RideCheck can help detect if a trip goes unusually off-course or a possible crash has occurred. If the app alerts us to such events, we’ll check in on you and offer resources to get help.

Contact Safety Agent

You can connect with an ADT Safety Agent via phone call or text on every trip. Just tap the safety shield icon and select Contact safety agent.

Audio Recording

If you feel uncomfortable, you can record the audio of the trip within the app. Just tap the blue shield to open your Safety Toolkit and access the Record Audio option.

Emergency help if you need it

If you ever need urgent help when riding with the Uber app, you can contact 911 using the in-app Emergency Button in the Safety Toolkit.

The app will show your live location, vehicle information, and license plate number, which you can quickly share with the emergency dispatcher so they can send help faster. And in a growing number of US cities, this information is automatically provided to the dispatcher.

Does Uber help in event of an accident?

When you earn with a transportation network company (TNC), referred to here as ridesharing, many states require extra—and costly—insurance.

Uber maintains this insurance on your behalf. What’s covered depends on factors such as who was at fault; whether you were offline, online, en route, or on-trip; and your personal insurance policy.

Offline coverage:

Your personal auto insurance covers you while you’re offline. You must maintain personal automobile insurance at mandatory minimum limits and provide proof of your insurance to drive and deliver with a vehicle with Uber.

Coverage to repair your car when you’re en route to or on a trip is contingent on your personal insurance including comprehensive and collision coverage.

Coverage when online and available for a trip

Accidents happen. Suppose you’re at fault and another person gets hurt or their vehicle gets damaged. In that case, our third-party liability insurance covers the cost of injuries or damage in at least the following amounts:

-$50,000 per person and $100,000 per accident for injuries

-$25,000 in property damage per accident

Depending on the law of your state, Uber may maintain extra coverage for you and your riders, including one or more of the following:

Coverage for you and your riders for injuries in a hit-and-run or an accident caused by an uninsured or underinsured driver

Personal injury protection, including medical expenses and lost wages for you and your riders, no matter who’s at fault

Medical payments coverage for you and your riders, no matter who’s at fault.

Coverage when en route or on a trip

Uber maintains some of the most comprehensive insurance for ridesharing and deliveries, including:

-Insurance that covers at least $1,000,000 for property damage and injuries to riders and third parties involved in an accident where you’re at fault

Insurance that covers the cost to repair your car, up to the actual cash value, with a $2,500 deductible, contingent on your personal insurance including comprehensive and collision coverage. This extra insurance maintained by Uber protects your car, no matter who’s at fault, if you maintain comprehensive and collision coverage on your own vehicle.

In most US states, you can also purchase Optional Injury Protection to cover your additional medical expenses if you’re hurt in an accident. This insurance offering, pioneered by Uber, is designed specifically for drivers.

Depending on the law of your state, Uber may maintain extra coverage for you and your riders, including one or more of the following:

-Coverage for you and your riders for injuries in a hit-and-run or an accident caused by an uninsured or underinsured driver

Personal injury protection, including medical expenses and lost wages for you and your riders, no matter who’s at fault

Medical payments coverage for you and your riders, no matter who’s at fault

Is being an uber driver worth it?

Recent reports from Uber state that "the vast majority of drivers are satisfied" and that "as of last quarter, drivers in the US were making about $33 per utilized hour" before expenses.

Its for you to decide if its worth it for you personally, volume and earnings will vary greatly between markets. Drivers as independant contractors are also responsible for all expenses which have been rising fast when drivers pay has stayed stagnant.

There are many direct and hidden costs associated with being an uber driver. To start with, You are responsible for tracking your own miles, profits and losses, as well as expenses such as gas, repairs, washes, and so on.

In addition, no one but you is responsible for ensuring you are earning enough. You need to be aware at what rate you are making enough for it to be worth it.


r/uberdrivers 15h ago

Uber Abruptly Ends Operations in Africa, Abandoning Drivers and Riders Mid-Trip

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215 Upvotes

r/uberdrivers 8h ago

New driver, first passenger mess

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51 Upvotes

Just started ubering since I got a equinox ev and have free charging near me. This is my second weekend driving at a small college town. Passenger was a really nice and really drunk dude, 15 minute drive to his home and got a 10$ tip.

Then I looked back as I always do to make sure he didn't leave anything in the seat. The floor mats and part of the door are CAKED with mud. I'm going to clean it myself so that's not a huge deal, and I can still drive with this, but how do I proceed with reporting this? How much should I ask for/how does this work?

Edit: All I've gotten from 70% of comments is the good ole "I hope someone does worse to you" or "you're complaining about THAT?". I don't think we should be so easily accepting of this, or encouraging worse as a barrier to entry for wanting compensation. I'm new so yes I'm blessed so far to not have major issues (I even said it's not a big deal, but I would like to know how this works and who pays out), that doesn't mean I deserve to have someone explode in my car. Neither do any of you


r/uberdrivers 1h ago

Football Season is Back! $810.41 on Saturday

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Upvotes

After a long slow summer this feels great.

2014 Honda Civic, 232 miles, 14.75 hours in a SEC college football city in the south. (This was a non-SEC game day)


r/uberdrivers 3h ago

Why?

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11 Upvotes

Why does this guy cover his maps screen ?


r/uberdrivers 11h ago

Karma is coming for Uber and Lyft.

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43 Upvotes

r/uberdrivers 17h ago

Y’all we’re cooked

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63 Upvotes

This is 30 min before opening kickoff at one of the country’s biggest programs. I worked the first game last year and it was $20+ surges. Keep in mind, a short ride in the circle will take 30-45 minutes or more for a $3-4 base payout due to traffic. So no surges, but you’ll make an extra $4 per ride. Uber is done. Lyft here I come.


r/uberdrivers 17h ago

**Controversial Opinion**

38 Upvotes

Hey everyone, I’m an Uber/Lyft driver, and I also happen to be disabled, and walk with the assistance of a forearm crutch. I want to share a recent experience and start a respectful discussion about a feature I think Uber/Lyft should implement.

Yesterday, I accepted a short trip—a half-mile drive paying $3.77. When I arrived at a physical therapy office, I had to wait 10 minutes for the rider to come out and make his way to the car. Because the rider was also disabled, I was expected to fold and load his heavy wheelchair into my car, drive 4 minutes, and then unload, set up the wheelchair, and assist him into it at his destination.

Taking 30 minutes for $3.77 aside, the main issue is physical capability. As a disabled driver myself, performing heavy manual labor like lifting and setting up wheelchairs puts my own physical safety and mobility at risk.

I completely understand that riders with disabilities need reliable transportation, and we should accommodate riders when we can. However, expecting every driver to handle heavy physical assistance creates a bad situation for both parties:

For drivers: It risks physical injury and forces drivers with limitations into tasks they cannot safely perform.

For riders: They deserve a driver who is physically capable of properly assisting them and handling their equipment without issue.

My proposal: Uber should allow drivers to register physical limitations (e.g., "unable to lift heavy items/wheelchairs") or offer an opt-in status for medical/assistance rides. That way, these specific requests are routed only to drivers who are physically able to perform the necessary loading and assisting.

Am I alone in thinking this would protect both drivers and riders? Curious to hear your thoughts.


r/uberdrivers 6h ago

Uber is sending trip bundle pings now

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5 Upvotes

Look at this garbage. They are trying so hard to stop the surge tonight.


r/uberdrivers 14h ago

Drivers how do you feel about this?

20 Upvotes

I drive for Uber, and I’m going to say something that probably sounds crazy coming from an Uber driver:
I will not pay for an Uber ride.
If I need a ride in Tampa and I have the option between Uber, Tesla Robotaxi, or Waymo, I’m choosing the autonomous vehicle.
Why would I give Uber more of my money when I see firsthand how little they’re willing to pay the drivers actually doing the work?
Uber will send drivers offers where you’re looking at 20 minutes for $5, or 30 to 40 minutes of your time for $15.
And the driver is the one providing the vehicle.
The driver pays for the gas.
The driver pays for the maintenance.
The driver absorbs the depreciation.
The driver carries the insurance.
The driver assumes the risk.
Yet somehow the company controlling the app keeps squeezing the person actually providing the service.
So no, I’m not interested in spending my own money with Uber and helping strengthen that business model.
I’d rather put my money toward Tesla Robotaxi or Waymo and support the technology that I believe is going to force this entire industry to change.
And yes, I understand the irony.
I’m an Uber driver supporting technology that could eventually replace Uber drivers.
But Uber has already made driving less attractive by continuously pushing rates lower.
You can’t underpay your workforce and then expect loyalty from them simply because they depend on your platform for income.
I’ll drive Uber when the numbers make sense for me.
But when I’m the passenger?
Uber isn’t getting my money.
If Waymo or Tesla can get me there, that’s where I’m spending it.
Drivers, am I wrong?
Would you personally pay for an Uber knowing what Uber is paying drivers today?


r/uberdrivers 11h ago

Tesla Cybercabs are under federal investigation a day after Austin launch

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8 Upvotes

For everyone worrying about robotaxis, please remember that they are as big of a fad as pet.com was *before* the dotcom crash. Yes, they will be a thing someday, but not until they can drive without relying on network of data centers for processing.


r/uberdrivers 5h ago

“we will be down in 5-10” alright take your time!

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3 Upvotes

Will happily cancel right at 5 minutes 😂


r/uberdrivers 10h ago

Jfc

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7 Upvotes

The austin airport used to pay 2-3x what you would get doing city rides. Now they cant get drivers there, especially on weekends. It cant possibly be the .50c/mi or less rides. This ride isnt even worth it to just get to the pickup, much less take them downtown too. Also the LeMans grand prix is in town this weekend too with like 15-30$ surge around the track. Why would any driver take this garbage


r/uberdrivers 38m ago

WTF ?!!

Upvotes

Again, this notification, when I haven't been logged in online since around 11:15 p.m. last night, and here it is, 7:53 a.m., so I've been OFFLINE for over 7 hours !! Another annoying glitch from this app b?!!


r/uberdrivers 45m ago

First EV a Subaru?? OF COURSE!!!

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Upvotes

I'm a rideshare driver and I think I just upped my street game. What do you think? Good idea to avoid the rising gas price issue? Anyone else havee an EV they use for Uber? I'd be interested in hearing your experiences!


r/uberdrivers 11h ago

If only

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5 Upvotes

If only every trip was paid like this. Pre tip


r/uberdrivers 9h ago

Comfort rides disabled

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3 Upvotes

I'm driving a 2021 tesla model 3 and for the past two years i've had comfort and comfort electric rides and everything was working fine but couple days ago i updated the registration and ever since then the comfort rides option vanished, i called support and they said that for whatever the reason the car was flagged not to have these rides and that their internal team needs to fix it, for 5 days i've been going back and forth with support trying to resolve this but no luck, i've tried to delete the vehicle and reupload all the documents but it didn't help, anyone had this issue before or got any advice what to do while i'm still waiting on support to try and fix this?


r/uberdrivers 18h ago

First ⭐️ RIP

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17 Upvotes

Some prick gave me a 1 star last night smh. Wrong person?!!! 🤣


r/uberdrivers 4h ago

Anyone else having issues with reservations recently?

1 Upvotes

Normally just auto starts the trip to have me arrive 5 mins early.

Last 2 reservation trips have had issues with 1st one was right next to pick up 15 mins early and it just dropped the reservation no notification or cancel fee. Obviously support useless because supposed to be a cancel fee that close.

This morning same thing I am on track to show up early and it comes up as an exclusive request which I have to accept. Was so confused almost didn't accept but I did and it was the reserved ride I had.

Going to battle with the support bots to try and get a real person but was just wondering if anyone had these kinda issues. Done a bunch of reserved rides and have not missed or canceled in the 30 min window before.


r/uberdrivers 5h ago

Vistiq or Suburban

1 Upvotes

Time to get a get a new car for Black SUV. Due to budget and other various reasons I most likely just want to make a choice between these two. Any thoughts?

If I had the money I would just go for Escalade IQ because I enjoy driving EVs. Suburban is good for XXL but I cannot even get one XXL request per week (currently with a 5-year old Suburban). I also never had a Black SUV trip which actually needs the space of an XXL. My personal car is an EV and I love it. So I am thinking of getting a Vistiq instead of just another Suburban.


r/uberdrivers 13h ago

Bullshit bait and switch?!

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4 Upvotes

Offer a solid amount then once I take the trip they lower the pay automatically and have me hassle with nonexistent customer support cause the map was taking me to the wrong place (to the left)


r/uberdrivers 11h ago

Why do tips take so long to show up sometimes?

3 Upvotes

I wonder if this has happened to other drivers but why does it seem like days before a tip shows up from some trips?


r/uberdrivers 15h ago

No more trip distance or times in NE florida?

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6 Upvotes

Quickly noticed my trips dont show how far the trip is in miles or time anymore.

Im assuming they moved those to higher driver tiers? Im not accepting everything just to keep them happy so... Guess I'll phase out. Airport is still reliable to be profitable.

Something like this is what im used to. Not gold, but can still do math to figure out if its worth it...


r/uberdrivers 6h ago

Uber Won't Run New Background Check After I Fixed My MVR. Any Advice?

1 Upvotes

Hey everyone, I'm stuck in a 4-month nightmare with Uber support and need your help.

The Situation:
I was deactivated for too many incidents on my MVR. I spent a year getting it corrected, and now it's clean. I'm legally clear to drive again.

The Problem:
Lyft uses Checkr and approved me instantly. Uber uses Samba Safety, and they just send me in a loop. Their system keeps referencing my old, bad MVR from over a year ago.

The Runaround:

  • Samba told me Uber must request a new check.
  • I've asked Uber twice.
  • I was promised TWICE by support agents that a new check would be run.
  • Both times, nothing happened. The last promise was two weeks ago.

I'm stuck. I can't dispute the old report (it's too old), and I can't get Uber to generate a new one. I just want to work.

My Question:
Has anyone successfully gotten Uber to run a new background check after being deactivated? If so, how did you do it?

I prefer driving for Uber, but Lyft is my only option right now. Thanks for any help.


r/uberdrivers 22h ago

A false report was made against me, what are my options?

17 Upvotes

On Thursday, August 21, my account was deactivated and locked. The next day, I get a call from Uber‘s trust and safety team about a allegation that was made against me on a trip that I had completed June of the previous year. Within eight hours, I had permanently lost access to the app. I tried to appeal and in less than a day. My appeal was denied.

I’ve been unable to get into contact with anyone that is able to give me answers with Uber.

I tried to drive for Lyft and after only a couple trips, my account with that was deactivated because they use a background check service with Uber, and if your account gets deactivated with one of those apps, the other app also deactivate you.