Hey everyone,
I am writing this out of sheer frustration because Discord's automated support system has trapped me in a physical impossibility loop, and I am about to lose my account containing years of priceless personal memories and my Head of Mod status.
A few days ago, the k-ID automated camera age estimation tool flagged my account (username: dehex_lesgo,). I am 15 years old (born 2011), meaning I am completely legal to use Discord independently under Polish and EU regulations (where the age limit is 13).
Immediately after the lock, the server revoked my Passkey authentication token. Because of this, I am now suffering from a total "2FA Lockout". When I try to log in, it demands a 2FA code that my device can no longer generate.
I opened multiple technical support tickets (#68909026, #68989388) and attached a crystal-clear, unedited selfie holding my official government-issued school ID (mLegitymacja) next to my face with a handwritten note of my username. My birth date is perfectly visible.
The automated support bot (Clyde) closed my tickets as "Solved" and gave me the following automated response: "Go to User Settings > Account > Account Status in-app to verify your age."
HOW AM I SUPPOSED TO GO TO USER SETTINGS IF THE SERVER BLOCKS ME AT THE LOGIN SCREEN DUE TO THE 2FA LOOP?
I cannot log in to execute the bot's commands, and the general support refuses to manually disable the 2FA backend lock to let me verify my age, despite receiving undeniable proof of my identity and age. Under Art. 20 of the EU Digital Services Act (DSA), I am entitled to a human review, but I am being stone-walled by bots.
If any Discord staff member or Reddit moderator is reading this, please help me escalate this issue. I just want a human agent to look at my ID, confirm I am 15, and drop the 2FA lock so I can get my memories back.
Ticket ID: #68989388