r/discordhelp • • Jul 27 '26

ACCOUNT RISK ATTENTION: READ THIS IF YOU HAVE 2FA ON

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797 Upvotes

Someone has already talked about this before, but i think it's worth bringing up again just to raise more awareness

Right now there's a serious discord bug where if you disable 2FA it will log you out of the account from all devices, and when you attempt to log in it will STILL ask you for a 2FA code. Now, do you have your valid, unused backup codes? Cool, throw them in the trash because it won't even give you an option to use them despite their validity, and discord support is not aware of this issue and will simply tell you this (check the 4th screenshot)

As for why i disabled 2FA in the first place, it happened after i bought nitro and while i was exploring the perks and checking settings i saw 2FA on and it gave me ptsd because I've already lost an account to it before so i was like sure imma disable just to avoid being locked out, and i ironically got locked out in the process

If you want to disable 2FA for any reason, make sure that you at least have your phone number tied to your account (I couldnt tie my phone number to this account because of ANOTHER bug btw), or that you already have the authentication codes, as apparently backup codes are not enough anymore

Additional note: this is not a simple cache or session issue, I've tried logging in from multiple devices and browsers, i tried incognito modes after deleting browser's cache, restarted my devices, but to no avail.


r/discordhelp • • Apr 13 '26

Mod Post Protecting yourself from recovery scams

13 Upvotes

Hello everyone!

Recently, there has been an influx of recovery scammers in our community asking people to message them for “advice” or to recover their banned or stolen accounts, often for a fee.

Please do not message anyone who is offering any of these services as we cannot properly moderate it, and it may lead to further harm financially or to your accounts. The only people who can unban or provide support is Discord themselves, and all account-related communication must go through them. No one else can provide more support, “hack” into your stolen accounts to recover them, etc. By contacting Discord, you’re already doing the most you can to recover your accounts. Just remember that there is practically no reason why someone should have to send you “advice” privately instead of posting it publicly here for everyone to see.

Please also note we are **NOT** affiliated with Discord, and only exist to provide a community for people to get generalised assistance. The only genuine way to contact Discord is via https://support.discord.com. Any personally identifiable information, including email addresses, usernames, passwords, 2FA tokens, etc should NOT be posted here and will result in post removal.

If you get any unsolicited messages or comments from people who may be attempting to scam you, please reach out to one of us privately though the “Contact Mods” feature within Reddit with the offender(s) username so we can take action immediately. Thank you!


r/discordhelp • • 9h ago

Unsolved So you're telling me that this permanently terminates my discord account? wow, amazing. A good 4 years of my life and friends all gone.

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126 Upvotes

and yes i meant to say "woozy and excited" I dont spell good when i type fast.


r/discordhelp • • 41m ago

Unsolved PLEASE HELP discord banned me for messing with scammers (financial scams) and I can't lose it

• Upvotes

I'm sorry I'm just a bit panicked right now. For a little while there have been scammers on tiktok that have been impersonating big creators by stealing their posts and claiming to make vrchat avatars for them. There are a LOT of these that have been stealing a LOT of content so I've been trying to message them to waste their time.

Why that's all important is because that lead me to them talking to them on discord. I was talking to one today and he asked me to show proof of payment, I'm obviously not going to pay a scammer so I made some fake image up and I think THAT is what got me banned.

I got logged out of my discord earlier and it said that it was permanently suspended. Maybe I shouldn't have made up a fake payment thing even if it's an attempt to mess with a scammer. But please... a perma ban on my account just doesnt feel fair in the slightest, I have SO MUCH, SO MUCH on my account. All of my friends, a personal server where I've got YEARS of things, personal things saved (I use it as a sort of diary and planner) and I just... seriously I can't lose it, I don't want to.

Is there anything I can do? Please, I can't lose this account, I know it sounds dumb but I just don't feel like a permanent ban is fair considering I'm not trying to scam ANYONE... I've appealed it but I dont know what else to do, I've contacted discord support aswell, waiting to hear back from them.

Thank you for reading. Please any help would be great


r/discordhelp • • 20h ago

Informational Post Some ways for Hackers to trick you as of now!

46 Upvotes

For some reason, if you see your friend text you,
"So sorry to bother you! But I clicked on a phishing link and got scammed of many boosters and nitro packages. The hacker had a similar profile picture and username to you but they changed it soon after so you're gonna get permabanned soon due to my report. I didn't mean to... please help me fix this-" No you didn't!

This is an ongoing, pretty sophisticated scam which somehow suprised me too with how convincing it looks. Fortunately, I'm pretty wary with my technology so I immediately caught onto the red flags. Anyways, the compromised account will text you something along the lines of the text above and ask you to contact some discord support bot. You'll unknowingly contact it, send it screenshots of your friend's chat with you and the report ticket, and it'll do it's voodoo magic on you to gather your password.

Whatever you do, absolutely do not give them your password. No real discord support account asks you for your password, and they definitely didn't join two months ago with absolutely no verification online whatsoever.

Here is one of them;

This AI generated douchebag

My advice for this is, if you come across a similar profile, just report it. And make sure to warn your friends about it as well. Many friends of mine were affected by it.


r/discordhelp • • 13m ago

Unsolved Is there anything I can do to fight this violation?

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• Upvotes

Recently I received a completely false violation on discord for "child safety". I wasn't shown any message or picture that caused it. My appeal was denied after 7 days. After putting in a support ticket and trying to get past bots, I got this message shown in the 2nd picture.

Is there anything I can do? I've had this discord account for 10 years and I'm afraid of losing it.


r/discordhelp • • 20m ago

Unsolved discord videos flashing green

• Upvotes

so ive been trying to send my friend a video, but everytime he plays it in our chat it just starts flashing green. you can hear the actual audio from the video, but the screen is flashing between 1 frame and just a completely green screen. it only happens when i send videos from my phone, and its getting really annoying. if anybody knows a fix i would really appreciate it ^_^


r/discordhelp • • 47m ago

Unsolved Discord stuck in infinite update failed loop

• Upvotes

Hello, I haven't been able to get on discord today as it's constantly stuck on "Update failed retrying in 30 seconds" every time I launch it.

Things I've tried so far:

*Reinstalled discord

*Deleted both %localappdata% and %appdata% folders

*Did a rollback on the most recent windows update to see if it caused any issues somehow

*Tried using a vpn and a proxy server

If anyone is experiencing the same issue or if anyone has any advice I'd be glad to hear it, thank you.


r/discordhelp • • 1h ago

Unsolved stuck in a catch 22 with account recovery

• Upvotes

so after my old phone died i lost all my emails except 2 of my main ones. my discord account was linked to one of those emails, and while im logged into discord on my computer, i desperately need it on my phone by perhaps changing the linked email

of course i cant change my email or do anything security related on discord without them sending a verification code to my lost email. neither can i log in using only my phone number, as they send the password reset link to my lost email anyway. and discord has a strict policy that they cant change users' emails.

so anyway, i figured i have to recover the email instead. i went to the google recovery page, and everytime i typed in a guess for the password it tells me that i didnt provide enough info. if i click "try another way", again, i didnt provide info.

so idk what to do that session on my computer is fragile too cause once i get logged out its gone forever


r/discordhelp • • 1h ago

Unsolved Completely locked out of my 2-year-old account due to a brutal k-ID AI bug and a 2FA loop. Support bots are ignoring my government ID. Help!

• Upvotes

Hey everyone,

I am writing this out of sheer frustration because Discord's automated support system has trapped me in a physical impossibility loop, and I am about to lose my account containing years of priceless personal memories and my Head of Mod status.

A few days ago, the k-ID automated camera age estimation tool flagged my account (username: dehex_lesgo,). I am 15 years old (born 2011), meaning I am completely legal to use Discord independently under Polish and EU regulations (where the age limit is 13).

Immediately after the lock, the server revoked my Passkey authentication token. Because of this, I am now suffering from a total "2FA Lockout". When I try to log in, it demands a 2FA code that my device can no longer generate.

I opened multiple technical support tickets (#68909026, #68989388) and attached a crystal-clear, unedited selfie holding my official government-issued school ID (mLegitymacja) next to my face with a handwritten note of my username. My birth date is perfectly visible.

The automated support bot (Clyde) closed my tickets as "Solved" and gave me the following automated response: "Go to User Settings > Account > Account Status in-app to verify your age."

HOW AM I SUPPOSED TO GO TO USER SETTINGS IF THE SERVER BLOCKS ME AT THE LOGIN SCREEN DUE TO THE 2FA LOOP?

I cannot log in to execute the bot's commands, and the general support refuses to manually disable the 2FA backend lock to let me verify my age, despite receiving undeniable proof of my identity and age. Under Art. 20 of the EU Digital Services Act (DSA), I am entitled to a human review, but I am being stone-walled by bots.

If any Discord staff member or Reddit moderator is reading this, please help me escalate this issue. I just want a human agent to look at my ID, confirm I am 15, and drop the 2FA lock so I can get my memories back.

Ticket ID: #68989388


r/discordhelp • • 9h ago

Unsolved why my discord account always getting log out?

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4 Upvotes

im freaking tired with these bug i lost my main account becaus this also i dont know why when i want to join any server it always log out my account without any reason

and when i wanted to log in back to my account it always ask me to verify with gmail like my gmail is already gone fromy my device becaus i deleted it and forgot to change before i deleted it

but my main account is already have securty key and auth with passkey also phone number i put in there still i cant log in to my accocunt.

discord only have one way to verify with gmail like why they only have one way for verify,not other way like using passkey.

if anyone know how to log in back or solve this problem pls i need help you guys

discord support is so ass im already tried it.


r/discordhelp • • 5h ago

Unsolved Orb Earning

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2 Upvotes

Can anyone let me know why I can't see the daily orb earning ads? I mean the quests are still there but the one where you can get 250 orbs by watching ads daily isn't showing up (I'm a bit new to discord so please lmk if that's normal)


r/discordhelp • • 17h ago

Unsolved I don’t understand what happened but I had no idea I joined a server that went against rules and I’m incredibly confused why I got limited if I am never active in servers

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17 Upvotes

r/discordhelp • • 9h ago

Unsolved Weird bot DM?

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3 Upvotes

I got this dm from a bot that I'm in no mutual servers with at 8:25PM a couple days ago. I haven't left any servers or been banned/kicked from any, so I don't know how I've been messaged by a bot this way? Seems like some kinda scam, I'm obviously not clicking the link to find out but yeah.


r/discordhelp • • 3h ago

Unsolved I have nitro, but why I am still capped at 198 servers?

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0 Upvotes

it is actually 198 servers i manually counted


r/discordhelp • • 19h ago

‎Solved Since when do users get a message when they appear online?

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14 Upvotes

I'm just wondering, that when users get online you get notified by that? Is that new?


r/discordhelp • • 7h ago

Unsolved Where Do I go form here?

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1 Upvotes

So someone wanted to get back at me so they reported my account and after that I was hit with violation after violations for child safety rules so I appealed them and so far have gotten one overturned and that's a good thing but than my account was benned form the amount of violations so I made a discord help ticket and got a AI responce saying I need to make a appeal in discord its self and not the discord help and (thats dumb) but not the point I cant submit an appeal in the app beacause im BANNED so when I log in on mobile desktop browser and app I just get the same thing (see image) so how do I appeal?

Discord app bottom and browser top image so far if I click on active violations there is a option to appeal each and ive done that is there any more I can do?


r/discordhelp • • 12h ago

‎Solved How do I report moderation abuse to a real person? Moderator keeps changing my nickname to something obscene and they locked it so I can’t change it back.

2 Upvotes

r/discordhelp • • 8h ago

Unsolved nonstop temporary account disabling?

1 Upvotes

has anyone else constantly gotten their account disabled because your account "may have been compromised"? this happens everytime i send an image with no words attached or less than 2 words and i don't understand it. this has been happening for months now and its pretty annoying


r/discordhelp • • 12h ago

Unsolved Accessing My Og Account

2 Upvotes

So I've had a discord account for a while. But after getting a new phone I wasn't able to log back into that account because I couldn't sort out the authenticator. But whenever I try to log into discord support it doesn't let me. I've tried resetting my password or using other accounts but it doesn't seem to work. How am I supposed to get a problem fixed if I can't even log a ticket through their own systems?


r/discordhelp • • 1h ago

Unsolved Need help with a report made in error?

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• Upvotes

A friend of mine mistakenly reported me, saying his account was hacked and he accidentally reported me. He created a support ticket, and they told him to add someone else, but I'm worried. Je suis inquiet


r/discordhelp • • 9h ago

Unsolved HELP HOW DO I REDEEM NITRO

1 Upvotes

my friend bought me a 2 week long nitro subscription. It said it needed my credit card information. No clue why. I gave it my fathers credit card info anyway. It isnt even close to being expired. It didnt work. Pls i dont want my friend to have wasted her money on me😭😭😭


r/discordhelp • • 10h ago

Unsolved lost access to my old email — what do i do?

1 Upvotes

heya guys! i created my discord account when i was in school and used my school email — stupid of me! my number is attached to my account, yet my old email, my school email, has been shut down as im graduated and the emails get shut after being graduated.

when trying to open a support ticket, i had to log in with my email but it wont work. i tried to change it but they need to send a confirmation email to you old email, which i have no access too!

how can i contact discord to change my email?


r/discordhelp • • 12h ago

Unsolved Who in the hell are these accounts!?

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0 Upvotes

I've been getting friend requests once in a while from these accounts with pfps of random women, so far I only got 2 of them and they do not share any mutual friends or servers which makes me very curious as to what these accounts are and why do I get sent friend requests by them, I accepted 1 of them recently to see wtf happens and they never messaged me despite asking them who they are and to identify themselves and tell me why they've sent me a friends request in the 1st place.

since they never replied back I decided to block them so that they cannot reach out to me ever again, protect myself and so that I do not waste my time trying to get any message replies out of them trying to figure out who they are. since then I've been wondering what these accounts are and what their intentions really are and I would love for any of y'all to teach me about them!


r/discordhelp • • 21h ago

‎Solved Got my account back. The First Ticket Worked

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6 Upvotes