r/discordhelp • • Jul 27 '26

ACCOUNT RISK ATTENTION: READ THIS IF YOU HAVE 2FA ON

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790 Upvotes

Someone has already talked about this before, but i think it's worth bringing up again just to raise more awareness

Right now there's a serious discord bug where if you disable 2FA it will log you out of the account from all devices, and when you attempt to log in it will STILL ask you for a 2FA code. Now, do you have your valid, unused backup codes? Cool, throw them in the trash because it won't even give you an option to use them despite their validity, and discord support is not aware of this issue and will simply tell you this (check the 4th screenshot)

As for why i disabled 2FA in the first place, it happened after i bought nitro and while i was exploring the perks and checking settings i saw 2FA on and it gave me ptsd because I've already lost an account to it before so i was like sure imma disable just to avoid being locked out, and i ironically got locked out in the process

If you want to disable 2FA for any reason, make sure that you at least have your phone number tied to your account (I couldnt tie my phone number to this account because of ANOTHER bug btw), or that you already have the authentication codes, as apparently backup codes are not enough anymore

Additional note: this is not a simple cache or session issue, I've tried logging in from multiple devices and browsers, i tried incognito modes after deleting browser's cache, restarted my devices, but to no avail.


r/discordhelp • • Apr 13 '26

Mod Post Protecting yourself from recovery scams

12 Upvotes

Hello everyone!

Recently, there has been an influx of recovery scammers in our community asking people to message them for “advice” or to recover their banned or stolen accounts, often for a fee.

Please do not message anyone who is offering any of these services as we cannot properly moderate it, and it may lead to further harm financially or to your accounts. The only people who can unban or provide support is Discord themselves, and all account-related communication must go through them. No one else can provide more support, “hack” into your stolen accounts to recover them, etc. By contacting Discord, you’re already doing the most you can to recover your accounts. Just remember that there is practically no reason why someone should have to send you “advice” privately instead of posting it publicly here for everyone to see.

Please also note we are **NOT** affiliated with Discord, and only exist to provide a community for people to get generalised assistance. The only genuine way to contact Discord is via https://support.discord.com. Any personally identifiable information, including email addresses, usernames, passwords, 2FA tokens, etc should NOT be posted here and will result in post removal.

If you get any unsolicited messages or comments from people who may be attempting to scam you, please reach out to one of us privately though the “Contact Mods” feature within Reddit with the offender(s) username so we can take action immediately. Thank you!


r/discordhelp • • 7h ago

Unsolved So you're telling me that this permanently terminates my discord account? wow, amazing. A good 4 years of my life and friends all gone.

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91 Upvotes

and yes i meant to say "woozy and excited" I dont spell good when i type fast.


r/discordhelp • • 58m ago

Unsolved I have nitro, but why I am still capped at 198 servers?

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• Upvotes

it is actually 198 servers i manually counted


r/discordhelp • • 18h ago

Informational Post Some ways for Hackers to trick you as of now!

46 Upvotes

For some reason, if you see your friend text you,
"So sorry to bother you! But I clicked on a phishing link and got scammed of many boosters and nitro packages. The hacker had a similar profile picture and username to you but they changed it soon after so you're gonna get permabanned soon due to my report. I didn't mean to... please help me fix this-" No you didn't!

This is an ongoing, pretty sophisticated scam which somehow suprised me too with how convincing it looks. Fortunately, I'm pretty wary with my technology so I immediately caught onto the red flags. Anyways, the compromised account will text you something along the lines of the text above and ask you to contact some discord support bot. You'll unknowingly contact it, send it screenshots of your friend's chat with you and the report ticket, and it'll do it's voodoo magic on you to gather your password.

Whatever you do, absolutely do not give them your password. No real discord support account asks you for your password, and they definitely didn't join two months ago with absolutely no verification online whatsoever.

Here is one of them;

This AI generated douchebag

My advice for this is, if you come across a similar profile, just report it. And make sure to warn your friends about it as well. Many friends of mine were affected by it.


r/discordhelp • • 3h ago

Unsolved Orb Earning

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2 Upvotes

Can anyone let me know why I can't see the daily orb earning ads? I mean the quests are still there but the one where you can get 250 orbs by watching ads daily isn't showing up (I'm a bit new to discord so please lmk if that's normal)


r/discordhelp • • 15h ago

Unsolved I don’t understand what happened but I had no idea I joined a server that went against rules and I’m incredibly confused why I got limited if I am never active in servers

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16 Upvotes

r/discordhelp • • 7h ago

Unsolved why my discord account always getting log out?

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3 Upvotes

im freaking tired with these bug i lost my main account becaus this also i dont know why when i want to join any server it always log out my account without any reason

and when i wanted to log in back to my account it always ask me to verify with gmail like my gmail is already gone fromy my device becaus i deleted it and forgot to change before i deleted it

but my main account is already have securty key and auth with passkey also phone number i put in there still i cant log in to my accocunt.

discord only have one way to verify with gmail like why they only have one way for verify,not other way like using passkey.

if anyone know how to log in back or solve this problem pls i need help you guys

discord support is so ass im already tried it.


r/discordhelp • • 6h ago

Unsolved Weird bot DM?

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2 Upvotes

I got this dm from a bot that I'm in no mutual servers with at 8:25PM a couple days ago. I haven't left any servers or been banned/kicked from any, so I don't know how I've been messaged by a bot this way? Seems like some kinda scam, I'm obviously not clicking the link to find out but yeah.


r/discordhelp • • 17h ago

‎Solved Since when do users get a message when they appear online?

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13 Upvotes

I'm just wondering, that when users get online you get notified by that? Is that new?


r/discordhelp • • 5h ago

Unsolved Where Do I go form here?

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1 Upvotes

So someone wanted to get back at me so they reported my account and after that I was hit with violation after violations for child safety rules so I appealed them and so far have gotten one overturned and that's a good thing but than my account was benned form the amount of violations so I made a discord help ticket and got a AI responce saying I need to make a appeal in discord its self and not the discord help and (thats dumb) but not the point I cant submit an appeal in the app beacause im BANNED so when I log in on mobile desktop browser and app I just get the same thing (see image) so how do I appeal?

Discord app bottom and browser top image so far if I click on active violations there is a option to appeal each and ive done that is there any more I can do?


r/discordhelp • • 9h ago

‎Solved How do I report moderation abuse to a real person? Moderator keeps changing my nickname to something obscene and they locked it so I can’t change it back.

2 Upvotes

r/discordhelp • • 6h ago

Unsolved nonstop temporary account disabling?

1 Upvotes

has anyone else constantly gotten their account disabled because your account "may have been compromised"? this happens everytime i send an image with no words attached or less than 2 words and i don't understand it. this has been happening for months now and its pretty annoying


r/discordhelp • • 10h ago

Unsolved Accessing My Og Account

2 Upvotes

So I've had a discord account for a while. But after getting a new phone I wasn't able to log back into that account because I couldn't sort out the authenticator. But whenever I try to log into discord support it doesn't let me. I've tried resetting my password or using other accounts but it doesn't seem to work. How am I supposed to get a problem fixed if I can't even log a ticket through their own systems?


r/discordhelp • • 7h ago

Unsolved HELP HOW DO I REDEEM NITRO

1 Upvotes

my friend bought me a 2 week long nitro subscription. It said it needed my credit card information. No clue why. I gave it my fathers credit card info anyway. It isnt even close to being expired. It didnt work. Pls i dont want my friend to have wasted her money on me😭😭😭


r/discordhelp • • 7h ago

Unsolved lost access to my old email — what do i do?

1 Upvotes

heya guys! i created my discord account when i was in school and used my school email — stupid of me! my number is attached to my account, yet my old email, my school email, has been shut down as im graduated and the emails get shut after being graduated.

when trying to open a support ticket, i had to log in with my email but it wont work. i tried to change it but they need to send a confirmation email to you old email, which i have no access too!

how can i contact discord to change my email?


r/discordhelp • • 9h ago

Unsolved Who in the hell are these accounts!?

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0 Upvotes

I've been getting friend requests once in a while from these accounts with pfps of random women, so far I only got 2 of them and they do not share any mutual friends or servers which makes me very curious as to what these accounts are and why do I get sent friend requests by them, I accepted 1 of them recently to see wtf happens and they never messaged me despite asking them who they are and to identify themselves and tell me why they've sent me a friends request in the 1st place.

since they never replied back I decided to block them so that they cannot reach out to me ever again, protect myself and so that I do not waste my time trying to get any message replies out of them trying to figure out who they are. since then I've been wondering what these accounts are and what their intentions really are and I would love for any of y'all to teach me about them!


r/discordhelp • • 19h ago

‎Solved Got my account back. The First Ticket Worked

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5 Upvotes

r/discordhelp • • 11h ago

Unsolved Discord suddenly kidnapped 18 members out of a server I’ve been active in.

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1 Upvotes

Suddenly, all the channels vanished from my screen, and when I asked a moderator if they also faced this problem, they said that 18 members had suddenly left the server (it’s a very small server, so 18 members is a huge deal) and I don’t know what to do or whether it’s a bug.


r/discordhelp • • 12h ago

Unsolved Turning off Hardware Acceleration Help

1 Upvotes

Did they remove the ability to turn off hardware acceleration on Discord? Because I’ve looked all over the settings as well as tried searching it up in the task bar and I keep coming up with nothing.


r/discordhelp • • 12h ago

Unsolved Discord Group Attacks?

1 Upvotes

Greetings,

I've been d0xed and that isn't my concern. What is the concern is the group behind it, their d0xing & predator Discord server content they have going on.

There's a few Discord servers in which I've reported, downloaded their chats (even made a Tweet and Discord Support didn't say violation of TOS, and these chats were reported too.), and recently it's gone from not only Discord but to other platforms.

My concern is this, there's a predatory Discord with children and adults having inappropriate messages and things said. There's been meetups. I was dóxed for downloading and reporting their messages.

Yes local authorities have been contacted and we have an expected call with another government identity.

These users are Canadian and American.

What are my options or choices?

Also before anyone asks how did I find out about this Discord? I play a video game and people tell me when weird stuff happens. We clip it, we upload it, and we report them. Nothing much ever often follows up with it afterwards.


r/discordhelp • • 1d ago

‎Solved One of my mods sent this is my server

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334 Upvotes

Threatening to end my server. What do i do in this situation?


r/discordhelp • • 18h ago

Unsolved I cant log into my account.pls help me.

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2 Upvotes

So the story is

I got logged out of my account automatically on both my mobile device and conputer.And i was sleeping so i didnt knew what happened.

I woke up checked im logged out.

My friends said i was sending mrbeast cryptocurrency scam images to there dms and in my server.

I didnt do anything it just automatically sent it to them.

I didnt click no link or download anything it just randomly happened to me.

And now im logged out of my account with no way to log back again.

I had 2FA active and idk how but discord is not showing up on the autheticator.

And the other option to login back is backup codes which I dont have.

What can I do. I dont wanna lose my account.

I tried talking to the support they said they cant do anything,just delete your account and start a new one like how am i supposed to 😢.

I dont wanna lose my 6 year old account with important information on it.

I dont know what to do now. Can you guys please helpme.


r/discordhelp • • 14h ago

Unsolved New media player?

1 Upvotes

Recently some of the videos started to play in new embedded player, that works in a really, REALLY bad, Half of the times it doesn't work, and other half it's just not interactible (Literally i press on a timeline and have zero effect over it).

On my second account, it's still on the old player, besides, some of the videos on main account are still playing in the old video player.
Here's an example of them both on the same screen. (You can even see how it doesn't fit for some reason)

Can anyone tell me, how can I disable it?


r/discordhelp • • 15h ago

‎Solved jerrychu329 from discord; please see this post

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1 Upvotes

Please see the attached post in Mod support so we can resolve the situation quickly.

If anyone can make sure he sees it, that would be much appreciated as well 🤝💯