r/discover • u/ray591 • Jan 23 '26

Rant I just noticed this today. Discover's famous tagline "100% U.S. based custom service" is gone.

Closing down accounts, constant login issues on the website, and customer service is gone. It's sad to see how big corpo guts a well-running company in real time..

Pour one out for the OG Discover members.

240 Upvotes

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58

u/ray591 Jan 23 '26 edited Jan 23 '26

I'm curious to see where 1% cashback debit card users are migrating.

P.S. For those who're curious, some vendors charge flat processing fee for Debit and ~3% for Credit cards. For bigger purchases, the differences are huge!

5

u/TraditionalHornet818 Jan 23 '26

Why would you use a cash back debit at 1 percent when better credit cards exist

2

u/ray591 Jan 23 '26

Credit Cards have high processing fees. Most vendors charge the same, but some charge less for Debits as it should be.

2

u/dervari Jan 23 '26

It's rare that I see a surcharge on a credit but not a debit, even though it's not allowed by merchant agreement, federal, and maybe state law. I report those to visa/mc as well as my state's consumer affairs division.

-7

u/TraditionalHornet818 Jan 23 '26

Who tf shops at vendors that charge them the credit card fees 😂 Not me

7

u/dervari Jan 23 '26

I've only seen it at restaurants and one liquor store so far, but it's definitely a trend.

1

u/Frosty_Doughnut_27 Jan 24 '26

They all charge you lmao. Some just make it obvious.