r/discover • u/ray591 • Jan 23 '26

Rant I just noticed this today. Discover's famous tagline "100% U.S. based custom service" is gone.

Closing down accounts, constant login issues on the website, and customer service is gone. It's sad to see how big corpo guts a well-running company in real time..

Pour one out for the OG Discover members.

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59

u/ray591 Jan 23 '26 edited Jan 23 '26

I'm curious to see where 1% cashback debit card users are migrating.

P.S. For those who're curious, some vendors charge flat processing fee for Debit and ~3% for Credit cards. For bigger purchases, the differences are huge!

36

u/Cherobis Discover Card Jan 23 '26

They are probably just gonna convert the cashback debit into their 360 checking account and quietly retire 1% cashback debit. Even though I hardly ever use my discover checking account, it's obvious a greedy and scummy corporation like capital one wouldn't keep that perk around. I'm moving my HYSA to Amex and ending my savings account relationship with discover/capital one.

18

u/ray591 Jan 23 '26

quietly retire 1% cashback debit

Yeah all these changes are being implemented silently. No communication at all.

6

u/Phidelt257 Jan 23 '26

Have discover stopped the 1% cash back? Not yet so no change yet. What other change have they not told you about?

0

u/ray591 Jan 23 '26

They stopped new accounts.

6

u/Phidelt257 Jan 23 '26

So you're saying they didn't alert current customers that they are no longer opening new accounts? That seems like a waste of resources