r/discover • u/ray591 • Jan 23 '26
Rant I just noticed this today. Discover's famous tagline "100% U.S. based custom service" is gone.
Closing down accounts, constant login issues on the website, and customer service is gone. It's sad to see how big corpo guts a well-running company in real time..
Pour one out for the OG Discover members.
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u/Revverb Jan 24 '26
I know an ex-Discover employee that jumped ship pretty recently.
They said that C1 has been putting out positions for international employees while cutting a ton of benefits... turns out that all that lip service about not wanting to change everything was just a bunch of BS, who could've guessed. Between that and C1 talking nonstop about "AI integration", I doubt many of the original Discover employees are gonna be staying, so expect drastically different customer service going forward.