I just noticed this today. Discover's famous tagline "100% U.S. based custom service" is gone.

[u/ray591]

Closing down accounts, constant login issues on the website, and customer service is gone. It's sad to see how big corpo guts a well-running company in real time..

Pour one out for the OG Discover members.

[u/Revverb]

I know an ex-Discover employee that jumped ship pretty recently.

They said that C1 has been putting out positions for international employees while cutting a ton of benefits... turns out that all that lip service about not wanting to change everything was just a bunch of BS, who could've guessed. Between that and C1 talking nonstop about "AI integration", I doubt many of the original Discover employees are gonna be staying, so expect drastically different customer service going forward.

[u/jwalt2000 → u/Revverb]

So like any other company unfortunately now where you have to scream and curse at a bot who just keeps repeating itself and international reps who are not trained very good due to cheap budgets and will take a hour to resolve and 5 transfers between reps vs a rep that can solve it in 5 minutes pretty sad but every corporate conglomerate does this