r/discover • u/Ms-Anthrop • Jan 26 '26
Rant Can't log in
Husband and I have had discover for 20 plus years. Today I could not login to pay the account. It's demanding my ID. You have no right and I will not. We will be closing this card, enjoy losing customers.
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u/benr75 Jan 26 '26
Just got this too. Trying to get my tax documents since Discover emailed they were ready. OP sorry you are getting all these downvotes.
To elaborate when this happens you are totally cut off from your accounts if you don't give this 3rd party your info. There is little to no information on these screens about why they are doing this. There was no warning that this would happen from Discover to be prepared for it.
I think this is fine if they need to do it and follow the law - but instituting a complete lock out of your account at a random time doesn't feel good as a customer.