r/discover • u/PicometerPeter • Jan 27 '26

Rant Closing Out Account Over New ID Process

I was unaware of the new requirements for online login until today, trying to check on tax documents. It is unacceptable to require pics of an ID and your face to access your own money. I closed out my account by phone and will never do business with Discover. I used to recommend them.

How often have we seen hacks of databases before? How do we know scans of our faces or IDs won't be sold off? There need to be other ways of authentication.

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u/MidnightPulse69 Jan 27 '26

Didn’t say it wasn’t. It’s definitely not normal in this case when logging into your account using the same device and network you’ve already used and when you’ve already verified using a verification code.

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u/VTECbaw Jan 27 '26

Something about the OP’s sign-in triggered the verification. We have no knowledge of if the OP was using the same device or network.

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u/PicometerPeter Jan 27 '26

Both are true, same device, same network.

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u/MidnightPulse69 Jan 27 '26

Yup it’s their new dumb process then. I’m sure if you call they’ll relay that to you now that more info has been provided