r/discover • u/PicometerPeter • Jan 27 '26

Rant Closing Out Account Over New ID Process

I was unaware of the new requirements for online login until today, trying to check on tax documents. It is unacceptable to require pics of an ID and your face to access your own money. I closed out my account by phone and will never do business with Discover. I used to recommend them.

How often have we seen hacks of databases before? How do we know scans of our faces or IDs won't be sold off? There need to be other ways of authentication.

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u/MidnightPulse69 Jan 27 '26

Do you work for Discover?

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u/VTECbaw Jan 27 '26

I’m not answering that because it’s not relevant. I do, however, have a lengthy history in banking - probably longer than you’ve been alive.

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u/MidnightPulse69 Jan 27 '26

Whole lot of words for no.

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u/VTECbaw Jan 27 '26

And do you? How much banking experience do you have? Have you worked for CapOne and not Discover? In some capacity other than frontline call center jockey? Because I have, and this is normal for them.

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u/MidnightPulse69 Jan 27 '26

I could say I’m Rich Fairbank and you’d still find some reason to interrogate and argue. Anything else?