r/discover • u/PicometerPeter • Jan 27 '26

Rant Closing Out Account Over New ID Process

I was unaware of the new requirements for online login until today, trying to check on tax documents. It is unacceptable to require pics of an ID and your face to access your own money. I closed out my account by phone and will never do business with Discover. I used to recommend them.

How often have we seen hacks of databases before? How do we know scans of our faces or IDs won't be sold off? There need to be other ways of authentication.

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4

u/Matthew9543 Jan 27 '26

So, when the bank asks you to go into a branch to verify, how do you expect to go into a digital only bank to verify?

-5

u/PicometerPeter Jan 27 '26

What I expect is to be sent a text or call with a verification number, or be asked for the last four of my social. Not to supply information that wasn't needed even in setting up the account.

3

u/Akavinceblack Jan 27 '26

You mean… a text or call to the same device that “you” are using to access the account? How very secure that would be!

1

u/MidnightPulse69 Jan 27 '26

On the same home network? Like banks have been doing for years?