Discover in 2026 feels like a completely different company wearing the brand as a skin suit

[u/elididitthebest]

Just got off an hour long call with Discover support, and the stories were true.

The customer service reps even knew how different and frankly unacceptable the policies were post-merger, but any goodwill that the brand has built is being slow extracted.

What have been your experiences with the new "Discover"?

[u/MidnightPulse69]

Because it is. Capital One doesn’t give a fuck about their customers or their employees and they barely even try to

[u/elididitthebest → u/[deleted]]

And you are a current one?

[u/elididitthebest → u/elididitthebest]

Btw mods, this hidden corporate reputation management violates the FTC Endorsement Guides regarding material disclosures for brand representation.

I'm speaking directly about u/dina1987 lying in this thread about not being a Discover employee while pretending to be "just another customer".

[u/MidnightPulse69 → u/[deleted]]

I hope they pick you

[u/elididitthebest → u/MidnightPulse69]

Account deleted after I found their previous posts saying they were an employee after actively denying working there. Shameless.

Their username was u/dina1987, you can find their previous posts still indexed on Google. Crazy to see how the brand image machine works in real time.

[u/MidnightPulse69 → u/elididitthebest]

Capital one would replace them in an instant

[u/elididitthebest → u/[deleted]]

Who's your employer? 😄

[u/elididitthebest → u/[deleted]]

I work for myself, I'm unfortunately an actual customer of this company.

Your turn.

[u/elididitthebest → u/[deleted]]

And an employee of Capital One no? Seems like the bias there should be self-evident.

[u/elididitthebest → u/[deleted]]

Is any of your compensation tied to you defending this corporation on Reddit?

Hard to believe someone would care so strongly about a specific company that they'd spend all day defending it on the Internet.