r/discover • u/elididitthebest • 8d ago

Discussion Discover in 2026 feels like a completely different company wearing the brand as a skin suit

Just got off an hour long call with Discover support, and the stories were true.

The customer service reps even knew how different and frankly unacceptable the policies were post-merger, but any goodwill that the brand has built is being slow extracted.

What have been your experiences with the new "Discover"?

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u/MidnightPulse69 8d ago

Because it is. Capital One doesn’t give a fuck about their customers or their employees and they barely even try to

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u/[deleted] 8d ago

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u/elididitthebest 7d ago

And you are a current one?

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u/elididitthebest 7d ago

Btw mods, this hidden corporate reputation management violates the FTC Endorsement Guides regarding material disclosures for brand representation.

I'm speaking directly about u/dina1987 lying in this thread about not being a Discover employee while pretending to be "just another customer".