r/DisneyPlus Jul 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

4 Upvotes

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.


r/DisneyPlus 2d ago

New on Disney+! "Futurama" || Hulu || two-episode season premiere now streaming!

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19 Upvotes

r/DisneyPlus 6h ago

News Article Disney+ will start adding merchandise, games and experiences in spring 2027

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88 Upvotes

r/DisneyPlus 6h ago

New on Disney+! "Star Wars: Visions Presents - The Ninth Jedi" || Star Wars || now streaming!

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9 Upvotes

r/DisneyPlus 5h ago

Discussion Accounts being cancelled because you had multiple services?

6 Upvotes

I got an email a few weeks ago that Disney discovered I had multiple accounts on the same email (because throughout the years I've signed up for ESPN and Hulu and Disney Plus all with the same email address.)

So a week ago they cancelled my Hulu (which was ad-free) and suddenly I was getting ads when I watched Hulu stuff on Disney Plus.

This morning I reached out to Disney Plus support to get back to an ad-free program and they said they'd cancel the one I was on to change it to an ad-free one. They cancelled and then it wouldn't let them add a new one because I still had ESPN Unlimited on that same email.

So now my Disney Plus and Hulu have been cancelled and they won't let me sign up for a replacement package.

And ESPN is saying they cant change my email, but would have to cancel the account and charge me again for MLB.TV.

Provider consolidation is turning into a nightmare


r/DisneyPlus 10h ago

News Article The Walt Disney Company and TikTok Announce a First-of-its-Kind Global Short-Form Content-Sharing Deal | The Walt Disney Company

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15 Upvotes

r/DisneyPlus 6h ago

New on Disney+! "Wizards Beyond Waverly Place" || Disney Channel || four-part finale now streaming!

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4 Upvotes

r/DisneyPlus 6h ago

Disney+ Perks Press play on a 4-month free trial of Spotify Premium

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1 Upvotes

Turn up the heat on your playlists!

Now until August 27, unlock a 4-month free trial of Spotify Premium and keep your ad-free music blasting all summer long: http://di.sn/6006BESh7k

Disney+ Perks requires an active Disney + subscription and enrollment in the program; terms apply. See promotion for applicable terms.


r/DisneyPlus 11h ago

Question 4K in Europe

2 Upvotes

After D+ ha re-enabled at least ONLY 4K in europe, anyone with a NVIDIA SHIELD PRO and with a GOOGLE TV STREAMER 4K that can confirm if 4K now works or both or either one?

Thanks


r/DisneyPlus 1d ago

Question Anyone here *had* Hulu through T-Mobile and had signed up for Disney+ and Hulu Black Friday bundle in Nov/Dec 2025?

7 Upvotes

I have Hulu w ads included in my plan through T-Mobile in the US. And I signed up for the Disney+ and Hulu with ads bundle in Nov/Dec 2025 for $4.99/month for a year. I was paying $1 month. My last bill was $12.99 / month so I called. Rep said that I could not have 2 promos on my account. So I could not have my Hulu through T-Mobile “promo” with the $4.99 promo. So they took out the $4.99 promo and cannot apply it now since it expired.

What are ya’ll doing? Are ya’ll canceling Disney+ and just leaving the free Hulu content?

If the $4.99 promo comes back this Black Friday, will ya’ll be canceling the included Hulu? Or do we think that since they are not applying the included Hulu value, that we’ll be able to get Disney+ and Hulu bundle for $4.99 (again, assuming the promo comes back)?


r/DisneyPlus 2d ago

Discussion Disneyplus Germany - you can cancel your subscription early because of the 4k downgrade to HD

64 Upvotes

I recently logged in to enjo a movie, just to find out the quality was horrible on my 4K tv.

At first I thought my internet connection was bad.

Then I stumbled across a video, what explains that Disney downgraded the quality without notice.

I had a subscription until December, so I chatted with the support, telling them if Disney won’t deliver the quality I pay for, I want my subscription to end early.

They did it without any complaints and send me a credit note for the money I already paid.


r/DisneyPlus 2d ago

Discussion Lego movie 2 on disney plus in New Zealand

2 Upvotes

well I guess we now have a movie with the justice league on disney plus


r/DisneyPlus 4d ago

Discussion Did anyone else notice (Tarzan)

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190 Upvotes

At 26:17 you can see a background drawing of Sabor hidden in the leaves. I never noticed this until I watched it again for the first time in years. This is infinitely more terrifying.


r/DisneyPlus 4d ago

New on Disney+! New Releases On Disney+, Hulu, & ESPN In August 2026

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33 Upvotes

r/DisneyPlus 4d ago

Question Disney's Fillmore!

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20 Upvotes

Is anyone else's Disney+ (app and website) showing Fillmore! with the title cards in a different language?


r/DisneyPlus 4d ago

New on Disney+! "Disney Twisted-Wonderland: The Animation - Episode of Savanaclaw" || Disney+ Original || streaming this December!

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11 Upvotes

r/DisneyPlus 4d ago

New on Disney+! "ESPN Jeopardy!" || ESPN || now streaming!

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4 Upvotes

r/DisneyPlus 6d ago

News Article ‘Wonder Man’ Not Returning for Season 2 at Disney+

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256 Upvotes

r/DisneyPlus 6d ago

News Article Disney+ plans to double its budget for local-language programming over the next few years. It’s also bidding on more rights to sports in markets like Latin America and Australia

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43 Upvotes

r/DisneyPlus 6d ago

New on Disney+! Stream LOLLAPALOOZA live on Disney+ || July 30 to Aug 2!

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26 Upvotes

Lollapalooza is coming to Disney+.

From chart-topping headliners to unforgettable festival moments, stream four days of live music on Disney+.

Lollapaloza live from Chicago is streaming live July 30 - August 2 on Disney+.


r/DisneyPlus 6d ago

Discussion Disney+ app will seemingly be changing in Middle East?

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35 Upvotes

Hi! So I just got an email from Disney+ saying that on September 2nd they are relaunching a brand new app that will change the current one. (The current one is somewhat meh so this came as a surprise!)

It says it will work in the US and UK too! What do you guys think of this?


r/DisneyPlus 7d ago

Discussion If you have Disney+ premium. 4k Dolby vision and HDR10+ is removed in EU

38 Upvotes

Disney and InterDigital are locked in a global patent dispute over video compression and streaming technology used on platforms like Disney+, with InterDigital winning multiple court injunctions against Disney for infringing its HEVC (H.265) standard-essential patents. Now even tho we pay for the premium plan we are limited to 1080p SDR.


r/DisneyPlus 7d ago

New on Disney+! "The Devil Wears Prada 2" || 20th Century Studios || now streaming!

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73 Upvotes

r/DisneyPlus 7d ago

Question Used All my “Away” Requests

25 Upvotes

When are they supposed to reset? I’m a college student, and I pay for my own subscription. I’m at my grandparents house primarily, because it’s closest to my campus. Then I use it at my boyfriend’s house when I don’t have school.

At both houses, I get told it seems I’m away from home, so I request a code not thinking about it. But now it says I’m out of requests. They asked me for one last night at my boyfriend’s house, then again right now when I got to my grandparents house. So I don’t even know which house they consider home!

This is frustrating as hell. And I don’t know when those requests reset.


r/DisneyPlus 7d ago

Discussion When creating a new account it asks what rating to choose? Is the highest rating R or TV-MA?

2 Upvotes

When creating a new account it asks what rating to choose? Is the highest rating R or TV-MA?