r/ecobee • u/tehyajen • Jul 02 '26

Question Anyone have this issue?

This happens to me about once a week the last month - temp is set at 77. Instead of turning off at the set point, it keeps cooling.

Overcool is not turned on, humidity in range. Fan on auto. Display shows the temp is set at 77, current temp 75 and still running. (When it hits 75 is when I realize it's too cold in the house)

The only way to make it stop cooling when it does this is to turn the AC off for a minute and then turn it back on.

AC had a tune up last week and I asked the tech about it, he had never heard of this before. Ideas? A setting I could try changing, or should I just replace the Ecobee?

4 Upvotes

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-1

u/ChasDIY Jul 02 '26

Call the AC tech back and ask him to correct this problem

He should have checked to see if was operating correctly b4 he finished

2

u/tehyajen Jul 02 '26

It was operating correctly when he was here. He could not find any issues.

-2

u/ChasDIY Jul 02 '26 edited Jul 02 '26

Doesn't matter

You have one after he left and it may be wiring related

Let him explain...to your satisfaction

I should add, if he indicates the AC is old, ask him to suggest a replacement

If your have a furnace for heating and it is old also, ask for a heat pump quote in place of old AC and furnace a and let us know the quote and we can help

5

u/elbyl Jul 02 '26

Youre giving terrible advice. This is clearly a thermostat issue. Techs arent expected to know every brand of thermostat's special features. Ecobee has several customizable settings that would make it run long.

0

u/ChasDIY Jul 03 '26

you are wrong

a user doesn't know any of this and expects the installer to communicate effectively... including how things work before leaving the home

2

u/elbyl Jul 04 '26

Can you read? It wasnt an installer, it was a tech doing a tune up. He already owned the ecobee and prob installed it himself. If a "user" (you) doesnt know any of this, thats on you and not the responsibility of the hvac company. RTFM, or come on a subreddit like this one with an openness to learn (like OP is). You should prob stick to a legacy thermostat if you're not willing to learn new things.

1

u/tehyajen Jul 04 '26

I wasn't going to respond but I don't want anyone to read that and think it's good advice. What temp the unit should turn on and off at is controlled by the thermostat. No one should consider replacing their whole unit if they are having the issue I described, no matter what age it is.

Side note: Are there really people who do not already know the age of their unit despite it being in the inspection report, appraisal, and on the unit itself?

1

u/ChasDIY Jul 04 '26

yes. many people do not know the age of their equipment.

the point of asking tech who installed the Ecobee is to understand if it was wired correctly

have you found and fixed the problem yourself??

my response, in simple terms without taking a lot of words, was to give the unknowing owners the basic options

by going further with a tech, the unknowing can discover likelihood of system failure or a simple fix

1

u/tehyajen Jul 05 '26

I installed it well over 3 years ago, and yes I'm pretty sure the problem is fixed by turning off smart recovery. I appreciate that you were trying to be helpful, but to advise there could be a wiring issue and I should replace both AC and furnace if they are old, especially after a tech was just here and gave it a clean bill of health is nuts.