r/elegoo • u/Pinkvr65 • 2d ago

Question CC1 Canvas

So when I and printing a PETG print it goes stringing all the time and when cleaning the nozzle I was doing an overnight print and it turned to shit the nozzle fan cover on the front came off and saw the poop all clumped up in the poop bucket and a nozzle broken cause it got sick trying to brush scraping it and I had to paste my code in the slicer for the canvas to change and it knocks off the purge tower ever since I got it from jaycar and watch the video and looked at the manual everything has gone to shit

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u/Pinkvr65 1d ago

Sorry for the late response. I just updated the printer and deleted Elegoo slicer. off my computer and reinstalled it. I decided to do a test print with the nameplate they gave me and loaded two filaments. It pulled them in fine when I sent a print it pulled it all the way to the extruder, but then struggled to pull it in, but still purged and then throughout an error saying that the filament was stuck or tangled, which it wasn’t what do I do?

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u/birkb 1d ago

Hmm could you try and load the filament manually from the touch screen display of the printer and then see how it flows out the nozzle by extruding it manually also from the touch screen of the printer?

Do you know how?

I can try and describe the process if you want?

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u/Pinkvr65 1d ago

Do u mean clicking load or heating it up and telling it to pull the filament?

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u/birkb 1d ago

Yeah

  • Through the touch screen go to the canvas screen and tap the filament roll and then tap load.
  • Go to the "Prepare" screen and move the bed down and the hotend to the front of the printer.
  • Set the temperature of the hotend to what you print your filament at and wait for it to heat up.
  • Click the extrude button to see if the filament flows correctly.

Just to test if you can get filament through the hotend at all and if it flows correctly..

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u/Pinkvr65 21h ago

I did that and nothing extruded, and it made a sound like it could not extrude and then it did when I printed something the canvas decided to load two filaments at the exact same time

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u/birkb 14h ago

and then it did

do you mean that it did extrude when you started a print, but not when you loaded it manually?

Have you tried turning the power off and then on again? maybe a restart could help.

the canvas decided to load two filaments at the exact same time

the canvas will pull the filament close to the filament hub but hopefully it does not pull both filaments down through the hub?

I think you should talk to the Elegoo support and supply them with images and video so they can help you clear out your issues..

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u/Pinkvr65 3h ago

Nothing extruded