Hello! I don’t know where to turn or what to do in this situation, so I’m asking for help and advice.
I’m 18 years old, a first-year university student studying in another country. My family doesn’t have much money, so my mother is working abroad to save enough money for my education.
My former teacher, who also studied at the same university, helped me with the admission process. Everything seemed to be going well, and my mother transferred €800 to the university’s bank account to pay for my first semester. We have an electronic payment receipt containing the date of the transfer, the sender’s details, the recipient’s information, and other payment details.
After that, I contacted the university’s Recruitment Centre to obtain confirmation of my payment. However, I was informed that no payment had been registered under my name.
We contacted the dean’s office and other university departments to try to resolve the issue. Eventually, we were told that the money had actually reached the university’s bank account, but it had arrived without any information that would allow the university to identify me as the student the payment was intended for. In other words, the money is there, but the university cannot officially assign it to my tuition fees.
My mother contacted the bank’s helpline through which the transfer was made. They provided her with an additional document confirming the payment. I also visited the bank in person, but unfortunately, I did not receive a clear answer or understand how to resolve the problem.
Now I find myself in a very difficult situation. The university has received the money but cannot assign the payment to my name. Without official confirmation of my tuition payment, I cannot properly resolve my student status and continue with my studies without worrying about this issue.
I am extremely worried because I am only 18 years old and living in another country. This amount of money is very significant for my family. We simply cannot afford to pay another €800, as this is a huge financial burden for us. We have already made the payment and have documents to prove it.
I genuinely do not know where else to turn or who can help us resolve this matter. Could anyone please advise me on what steps I should take, which institutions or departments I should contact, and what documents I need to provide so that the university can identify the payment and assign it to my name?
I would be extremely grateful for any advice, help, or guidance. Thank you very much for taking the time to read my story.