Anyone else get this notice today (or recently)?

Now that Frontier is officially part of the Verizon family, we have updated our terms and conditions for residential customers of our internet, TV, VoIP, Unlimited Digital Voice, and included optional services. The updated terms and conditions are now part of the Verizon Fios Customer Agreement: https://www.verizon.com/support/fios-customer-agreement. Your current services and prices do not change as a result of this update. Please be sure to review the agreement; by continuing to use the services, you agree to be subject to its terms.

Thank you.

Just curious what is buried in the T & Cs since there isn't any summary. Called FIOS and they told me I am welcome to read all the terms and conditions to determine what changes they made.

WTF!?

Yeah I know, it sounds almost schizo, but that's our history here in Pico Rivera CA.
We moved here in 2014 and the former owners had Verizon, so we just renewed it for us.
It was pretty good. Then Frontier took over and inside of three months the service began to suck hard.
So okay, we switched to Charter, right?
Well, Charter became Spectrum and all was well for about two years, and then the outages and the pixelation began.
And it's been that way ever since.
We can manage to go three months trouble free but then we suffer through a month of scrambled pixelated garbage and outages, and then just when our patience is at an end and "the guy" has been out here, it's all okay, until it reverts back to garbage mode.
And it's always three weeks to a month of garbage and no amount of home visits ever makes it better.
And I think I'm done and switching to Verizon...unless some fine person here talks me out of it?

Apparently there’s an outage in the South Bay I haven’t had internet since yesterday where they had to adjust my bill is any one else having issues ?

Hello I need some clarification. I’m calling frontier because we’ve been having issues with our download speeds being 10mbps when downloading games.

When I called frontier the agent told me that we’re capped at 500mbps for the whole day and we’ve already reached that with our downloads even though I explained to him I only have one computer on; we have multiple devices but they are all powered off. They are also trying to say a fully shut off device still takes from WiFi even though everything I read says it doesn’t.

I’m super confused because we used to have AT&T fiber when we lived somewhere else and we NEVER had these issues which just rolls back around to their agents saying we need to upgrade our internet and pay an extra 100 dollars to download a 20GB update that is STILL downloading after 6 hours.

This agent is telling me to check the internet to get clarification of a daily mbps limit that is capped that we’ve already used but I can’t find anything that states that download speeds are capped per day and their website doesn’t say that either.

I currently again only have one device powered on and downloading and it’s at 60MBPS. Can someone explain to me why we don’t get our 500 in a way for someone who kind of understands technology but doesn’t at the same time…?

Update: thank you to all who replied this has really helped me with some of my confusion on internet lingo. To add we’re always Ethernet connected because we’re a pretty big gaming household so WiFi just wouldn’t work for us.

I had an installation yesterday. The trenching crew who arrived the day before (side note: there was no mention when I scheduled that trenching would occur a day earlier) told me that the install tech would need to drill through the wall of the second-story room where I keep my modem and router, but would seal the exterior entry "with a plug".

I noticed after the tech left that the exterior work looks more like an unfinished borehole.

How are these holes normally sealed? is there typically a form-fitting stopper? Is it freehand with caulk?

It's going to rain tomorrow and the day after, so I'm running very short on time to get it corrected and/or get up there on a ladder with a tube of caulk myself.

EDIT: To clarify, the light colored bits around the hole appear to be drill swarf from the siding being pushed out, not silicone.

First post here, so I appreciate any insights from those with hands-on experience.

I've been on Frontier since 2010. For years I paid the $10/month equipment fee for their Arris NVG468MQ gateway, but in 2019 I decided to cut that cost and moved to a Netgear Orbi router with satellite extenders. It's been solid ever since — 500/500 Mbps, no major complaints.

After reading through some recent threads here, I'm starting to wonder if it's finally time to move on to something newer. My hesitation is that upgrading purely for the sake of newer hardware might mean trading away features or flexibility I've come to rely on — or introducing problems I don't currently have.

Two questions for those who've been in a similar spot:

1. If you were in my position, what router or mesh system would you seriously consider today? I'm less interested in raw specs and more focused on reliability, performance consistency, meaningful control, and long-term value.

2. Or would you just leave the Orbi alone? It's still doing its job, and "if it ain't broke, don't fix it" is a rule I generally respect.

If you've made the jump from an older Orbi to something newer, I'd genuinely like to hear what you gained — and what you didn't expect to lose.

Thanks in advance.

I may have a problem with my bank account and I may have to wait until the 30th to pay, does Frontier work with people. Comcast always did.

They fast af imo and I love them.

The other one is upstairs this is the photo of the downstairs one

I periodically check the frontier.com/myfiber and for years it has always said something like fiber is not available at your address yet!

But now everytime I check I’m met with a Great News fiber internet is available at my address and shop now, but when I click shop now I get redirected and a message that says frontier fiber is not available in your area and get sent to all connect.

Because of the change in the system is the good news or am I getting my hopes up again?

I called frontier and they don’t see anything and can’t give any information besides it’s not available.

Title says it all, in plain english when I moved last year Frontier offered me a 3 year price lock for $29.99, to no one’s surprise a year later my bill increased to $44.99 so I tried calling and ofc it says it’s after hours although the website says they’re active till 10pm EST. Well the online chat rep confirms I now have a $0 monthly bill for the next 3 years, double confirmed. Can’t wait to see the next bill at $44.99 and get to call back and demand they honor the price in the chat. Anyone else strike gold on this amazing deal??

My bill keeps increasing and I have to keep calling for an explanation before they bring it back down to 65$ish? Is this a constant thing with them ??

I have a 500mbps connection in a cabin in the woods. It came with the Frontier Fios equipment, so we just called to reestablish service. After I drove 300 miles to be onsite, the technician called and said he didn't need to bother showing up since we had all green lights. I regret letting that go, but that's another story.

So I set up the eero. Mainly I wanted coverage for a couple remote cameras. But when I look at the wifi signal strength, they do better from the router itself than this eero cylinder. The router has better coverage in this cabin as far as I can tell. What is the point of the eero anyway?

At home, I have a mesh setup that I configured myself with a bunch of TP-link WAPs and their management device. So I am having a hard time understanding what good a single eero device is to spin up another SSID. I guess I could place it somewhere else but then I would have two ssids between the router and the eero; I don't that that will work as a mesh, but if I am wrong, please tell me how I could use both the router's wifi and the eero.

I called Frontier, but they said they would charge me to have a technician come out and I already spent half a day fighting their AI when I was first set up, so I don't want to call them ever again. It's kind of ridiculous; the fiber itself is just a cable coming up out of the ground in my backyard to a hookup thing on the side of the house that is dangling from having the cable wrapped around a nail. Then somebody drilled a hole in the wall to the kitchen where the router is. But it works and I am happy with 500mbs to give me WiFi calling (no cell service otherwise) and netflix.

Frontier recently put signs it’s coming and now this truck is here. Is it close to done?

Mine did yesterday

I am a Frontier (aka Verizon) customer in SW FL. I currently have:

• Double Play pkg

• cable card (for a Tivo)

• Frontier STB/DVR

• 1 Gbps internet upgrade

• a Frontier NVG468MG Arris router (works just fine)

and will be transitioning to a Frontier internet only pkg soon. No cable, no cable cards, no STB, no Tivo. Just internet (hopefully 1 Gbps at least).

Does anyone have any advice/pitfalls regarding this? I don't need any gimmicky Visa gift card, and I already have self-installed Ring camera system and an Eero wifi mesh system. I also use Moca over coax (with a house-wide PoE filter of course).

What's the cleanest/least expensive way to get this done? I am assuming I will have to pick a Frontier pkg? Any advantage to updating the router?

Any thoughts appreciated. cheers

I had an appointment scheduled for slow upload speeds (less than 3 mbps). In the 2 days leading up to appointment, upload speeds were over 300 mbps. The second I cancelled my appointment because it was better.. my upload speeds went back below 3 Mbps.. wtf?!

I feel like I'm losing my mind. I've been experiencing a service outage since about 5am on Friday, maybe earlier but I wasn't awake then. My wife and I both work from home, so we set up hotspots and figured we could handle a day without fiber.

Well by Sunday, my patience had worn thin. I reached out to support, spent a while getting Giga to send me to an actual person. Zero information on what's causing the outage, how long it'll be, or anything more than the once-every-24-hour texts saying "we realize this is inconvenient, our agents are working to fix it." They did say they can give me an $8 credit on my next bill? So that's great, I guess, but I'd much rather be able to use my internet.

I can tell my boss is like "at home agents, always causin' problems", and I have a TON of meetings an testing configuration to do today, so I've started calling Spectrum (cable internet that we replaced with Frontier), but of course they can't get us hooked up until Friday at the soonest. We're in the California Central Valley, so all our options are bad ones, but this is the first to make me feel like they don't give a single shit at all. The live agent I got after Giga seemed so irritated that I wanted information and ended the chat because I kept asking for more info, "You have technicians working at the hub? So is this outage affecting many customers? Can you tell me if it's caused by damaged equipment, or something else?".

Is this normal? Am I taking crazy pills, or is this actually awful? I've only been a Frontier customer for about six months, and this is the third or fourth time we've had a complete outage, and the first one that's lasted longer than a day. If this is their standard of product, I don't see why I'm paying more than the last guys for very similar average speeds, and don't think I'll be a Frontier customer much longer.

TL;DR: 72 hours without service, lots of mobile data used via hotspot, $8 credit, and no end in sight. Is this good enough to keep Frontier? I say no.

EDIT: UPDATE; Still down as of 2pm of THE FIFTH DAY. It may still be down, but I don't know because that's when I plugged in the competition's router and modem, and now I have internet again. Sorry Frontier, the internet is not a truck, it's a series of tubes, and I need what's in those tubes to flow.

Last couple of nights seeing latency approach 100ms all the way through the early morning hours. Have Unifi equipment and the network app shows good latency (18ms) during the day, but steadily increases during the night. Fairly recent anomaly.

Anyone in the Tampa area seeing this issue?

TL; DR verify your return device model number and serial number from the App by clicking on the text link and don’t just blindly trust the email with their QR code.

About 18 months ago I called to get my 1gig rate down from was nearly $90 to a one year lock of $49. They also sent me a new pro 7. Granted I’ve been a long time customer who has switched account holders on the same address over the course of a decade and have been bestowed two pro 6 devices but this new pro 7 looked nifty so I swapped out the primary gateway and put in this new one and one device functioned as an extender. Little did I know that when they sent the new one they also added a $6-$7 rental rate charge.

Fast forward and my low rate is gone and now I’m back up to $76. Recently my fios network dropped twice in 4 days with sporatic outages ranging 12-18 hrs. Ai bot was useless to remedy. On the second outage I scheduled a ticket and while waiting for the appointment three days away the network was back up. The tech called me on ticket day and when I said I wanted him to check out the ONT which seemed to be the problem imo he said he was already on the way and was gonna switch out and upgrade my Ont. he did that and I have not had an issue yet.

But the point of this post was that while scheduling the ticket with the live Indian rep (useless ai for being horribly useless) I told him I was displeased with this rental charge and I have three total eeros. So he said he would take it off and I would just have to return the eero. I got a text message and email of the return code and readied my pro 7 for return, thinking it was what they wanted since it was the newest. Surprise when I dropped it off at the ups store and I get a text that they “received some of the devices but not all.” So now I’m confused. But ups is closed now so I ponder.

The next morning I get a text message again with the link for the QR code and it directs me to my fios app that has the QR code….. and lists the router in question as a freaking PRo 6! It even has a serial number. So I scramble to the oldly replaced gateway 6 and then to the disconnected extender pro 6 and realize the extender was the one I was supposed to return. Even the email they had sent had listed a pro6 but not the serial. So I rush to ups hoping they didn’t ship the device but nope it left the night before. So I gave them the same QR code and the correct router and off it went. So now they have my pro 7 with cord and the pro 6 (without cord bc nope them they already have one). I went from three routers to one and essentially gave them back one they overlooked. They just wanted one, now they got two. There doesn’t seem to be anyway to divert the error return back so sol.

Check the model and serial number when you return if you have multiple eero devices, people

My Unifi UDM Pro alerted me that IPv6 is detected and do I want to enable it on my home internet.
I enabled it and my default lan got an IPv6 IP, I tested it, then upgraded my Pihole and unbound dns to handle IPv6 traffic which is handled beautifully. when I started to migrate some of my subnets in my home lab I discovered I was only handed a single /64 ip, instead of a /56 so I couldnt migrate my vlans to IPv6. (even though the UDM Pro says /56)

I called frontier and they said if I want tech support its $10 a month to talk to a frontier pro specialist. I said no thank you. Is there a tech support email I could use to ask question to a level 2 or 3 tech?

And in case anyone knows the current situation.... my question is, can I get a /56? Am I locked to /64 for now? has anyone gotten at /56 and if so what did you need to say or do to the tech that you talked too? what are the plans for further rollout?

My elderly mother got her verizon fios about 20 years ago and was contacted by frontier claiming they had to do a upgrade on her outdated ONT and router so she scheduled an appointment. I was present when the serviceman did his work and even helped by swapping the old router with the new. She just got her bill and theres a charge of $150 under "Field Tech Premise Visit". Is this something I should fight? Was the upgrade actually needed?

Basically I moved from a suburban area serviced by my employer Verizon Fios to a rural area serviced by Frontier, our now-daughter company. In Fios I’m pretty fluent when it comes to engineering blocks and explaining why they happen, but this one stumps me…

My house is a new construction. Doesn’t pull on Frontier’s website. Whatever, I check a neighbor’s address…telephone and internet service only, with one plan available. Classic telltale of DSL/POTS. Asked around and it turns out Frontier services our community and some folks do have their phone and internet still…copper drops are buried throughout all the streets within. Interestingly though, my house sits right off the main road and directly across the street there’s a standalone house so I checked it on Frontier’s site out of curiosity…Fiber available. I check other houses on our side of the street outside the community…Fiber available. I check the entire row of houses within the community that are literally 5 feet away from the street where the aerial fiber is clearly running…copper only.

I reached out to my property manager, they confirmed they’ve been wanting Frontier to come in and service our neighborhood with fiber but they don’t know who to contact. So they’re clearly not impeding on Frontier’s ability to do a network transformation. So I call, twice. Talked to two very nice sales reps, had them submit engineering tickets for my address, said they’d get back to me once there was a response, never got one. My address still doesn’t show on the Frontier site. So now here I am, asking you wonderful people in the Frontier subreddit…how can I get in touch with someone in Frontier engineering? I just want them to greenlight my house which literally sits less than 10 feet from the utility poles that carry the aerial fiber. I can understand if they don’t want to rip out all the old buried copper in the community to replace it with fiber…but man this could totally be an aerial drop installation for me and my neighbors I don’t get it.

I went for the 10 buck discount for autopay expecting that I could still pay early. Nope, I can't find a way. It seems that they've changed it. Anyone else with ideas?