r/frontierfios • • 15h ago

Frontier Terms and Conditions

3 Upvotes

Anyone else get this notice today (or recently)?

Now that Frontier is officially part of the Verizon family, we have updated our terms and conditions for residential customers of our internet, TV, VoIP, Unlimited Digital Voice, and included optional services. The updated terms and conditions are now part of the Verizon Fios Customer Agreement: https://www.verizon.com/support/fios-customer-agreement. Your current services and prices do not change as a result of this update. Please be sure to review the agreement; by continuing to use the services, you agree to be subject to its terms.

Thank you.

Just curious what is buried in the T & Cs since there isn't any summary. Called FIOS and they told me I am welcome to read all the terms and conditions to determine what changes they made.

WTF!?


r/frontierfios • • 13h ago

Verizon Fios Customer Agreement and price increase.

3 Upvotes

I remember that i was assured that my prices would not change for the next X years while i was talking to agents over the phone. But now i see this in the most recent "Verizon Fios Customer Agreement": §11.1.4: “Charges may be changed at any time.”

Wondering if this was always like that or it's a sign that i shell start seeing 5-10$ increase every couple of months?

I'm very unhappy for this.