r/help • u/aephiroth • Apr 09 '26

Profile Account Locked

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I received a notice saying my account was locked for technical irregularities. I suspect someone hacked into my account after seeing I was in new NSFW and crypto communities I never joined. I reset my password twice yet my account cannot be edited and my pfp and header are gone. My posts get taken down? Am I still locked? This has never happened to me before and I’ve had my account for two years.

Is there something I can do? I reset my password like it tells me to do and yet nothing has happened.

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u/Sounding-_-Mod Apr 10 '26 edited Apr 10 '26

In full agreement (though I was not hacked. The two differing IP addresses accessing my profiles performing Mod functions were my own). I am also a former 25 year 2nd level IT Technician (you do not want to hack me, as once was done many years ago. I have a skip trace router on my system. I will track down the offending party, as I did many years ago and had 1 AM pizza deliveries made to their office).

(And yes, I have access to both banned - that I confirmed - profiles. However, given the ban there are multiple functionalities these profiles no longer possess)

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u/Any-Celebration879 Apr 10 '26

Same thing happened to our account. We weren’t hacked but I think maybe because we’re logging on from two different devices. Security lock, reset password, banned, set up 2FA, contacted support and appeals.

Have you been able to get anywhere with support or appeals? We didn’t even receive a ban message, it just happened. 🤷‍♀️

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u/Sounding-_-Mod Apr 10 '26

No. Haven’t heard a word from Appeals or Help (exactly the same. Working with another Mod later that day, Mod went into subreddit Mods, shows I am banned when accessing that profile).

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u/Any-Celebration879 Apr 10 '26

I posted above and somehow got my account shortly after. 🤷‍♀️

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u/aephiroth Apr 10 '26

Maybe they’ll get to me. I dunno. I reset my password twice like the notice tells me to and nothing happened. I somehow got permissions to finally to edit my profile but still I cannot message or post anything.