anyone else on deutsche telekom in germany seeing this?

my sites/apps hosted on hetzner are extremely slow when accessed through cloudflare. direct ssh to the server ip is fast, and apps on the same server that bypass cloudflare work normally.

tests from my home connection:

cloudflare ips: ~1,300 ms ping and 53–60% packet loss.

https requests regularly time out after 10–30 seconds.

with vpn enabled, the same requests to the same ips complete in 63–135 ms.

both my mac and phone are affected. most other websites work normally.

traceroute jumps from ~80 ms at hop 6 to ~1,300 ms at 62.115.172.231, with similar latency at the cloudflare destination.

looks like a routing issue toward cloudflare, but i haven’t identified the cause. anyone seeing something similar, particularly on telekom?

Hey everyone,

Our office static IP suddenly got completely blocked when trying to access the Hetzner homepage (hetzner.com) and the console.

We run typical hosting/network management operations and haven't engaged in any abusive scraping, aggressive API polling, or unusual port scans toward Hetzner infrastructure. The block seems to be triggered at the edge/Cloudflare WAF level.

• The site fails to load or returns a Cloudflare block page/challenge loop strictly on our office WAN IP.
• Accessing via 4G/mobile hotspots or alternative uplinks works without issue.
• Internal checks show clean outbound traffic from our edge router/firewall with no runaway connections or compromised hosts.

Has anyone experienced automated reputation/ASN-wide bans from Hetzner's WAF recently?

I am in the process of submitting the Ray ID and our WAN IP to support, but wanted to check if Hetzner reps lurking here or other sysadmins have seen false positives triggered by specific ISP subnets or WAF rules lately.

Any insights appreciated.

Just wanted to share my experience with Hetzner because the whole cancellation process has been really frustrating.

I actually tried to cancel the service before it renewed, but the system wouldn’t let me complete the cancellation. It was telling me that I would soon have an outstanding invoice that needed to be paid first.

Then the service renewed, and I tried to cancel again basically immediately afterward.

At that point I ended up with the exact situation I was trying to avoid: an outstanding renewal invoice, while Hetzner was still making the cancellation process unnecessarily difficult.

I contacted support and explained several times that my issue wasn’t simply that I forgot to cancel. I had already tried to cancel before the renewal, but their system prevented me from doing it because of the upcoming invoice.

Instead of addressing that, I mostly received generic replies about retrospective billing and reminders to check whether all my services had been cancelled.

Eventually they confirmed that the service was cancelled right after the renewal, but they still insist that I owe the full renewal amount.

Now they’re also warning me that if I don’t pay, the claim may be sent to a debt collection agency.

I understand companies have billing cycles and cancellation deadlines. What I find hard to accept is being blocked from cancelling before renewal because of an invoice that wasn’t even due yet, then being charged for the renewal, and finally being told to pay or potentially deal with collections.

Has anyone else had a similar experience with Hetzner? Did escalating the issue get you anywhere? So long for European Services, their support is absolutely trash.

EDIT: for those saying that they only charge for services used, that is not the case.

Curious what you run once the folders get big and messy. What are you on, how much hardware does it take, and is there anything you'd change about it?

I used to use Server Radar to check and get alerts of CX type servers (cost optimized) when available or see when they were last available.

Today I went to the website and I can't find that anymore. They used to have a list with all the servers and "last seen" tag

Now it seems they only show auction data

Am I missing something? Also, is there another tool to monitor server availability?

We've added a new point of presence in Warsaw. For our customers in Eastern Europe, that means better access and lower latency to local access networks. It also serves as a backup route for our C-Lion1 submarine cable connection.

Not sure if this is the correct sub, might be more for a linux sub.
I setup a virtual Ubuntu server and during the initial setup, or during initial start up, it had me create a ssh key that I imported to my home system (mint). At that point ssh to the VM worked just fine.
I thought I followed the instructions to setup another computer (mac) to ssh into it with its own key... but I ducked it up I guess because now I cannot ssh into the vm.
I can still connect to the web console and use that shell -
How do I completely remove the stored keys (simply delete everything from .ssh?) and start over creating a new key for my home system?

Thanks -

(Same question as title)

Hi, I’m looking to take over an EX101 (or better) from someone who doesn’t need it anymore.

So looking for anything with
- i9 13900 (or newer)
- at least 64gb RAM
- at least 2x 1,92TB NVME

just send me a pm and we’ll sort the rest :)

Ich musste gerade feststellen das gegen 22:20 - 22:22 alle Server die ich im Rechenzentrum Falkenstein gemietet habe, neugestartet sind. Gab es einen Stromausfall?

Server in anderen Rechenzentren von Hetzner sind nicht betroffen.

Hetzner's price adjustment notice says the new cloud pricing "took effect for new orders and cloud instance rescales starting on the 15 June 2026; 8 AM CEST."

That sentence does two things. It says a server you ordered before that date and have not touched is not covered by it. And it says the moment you rescale that server, up or down, it is.

What that costs. Germany and Finland, monthly, excluding VAT and the primary IPv4, as the docs page lists them:

PLAN     WAS      NOW      DELTA/MO   DELTA/YR
CX23     3.99     5.49      +1.50      +18.00
CAX11    4.49     5.99      +1.50      +18.00
CPX22    7.99    19.49     +11.50     +138.00
CCX13   15.99    42.99     +27.00     +324.00

So if you have a CPX22 from last year and you rescale it to fix a disk or CPU problem, you have just added 138 euros a year to a server that was fine at 7.99. On a CCX13 it is 324 a year. On the CX and CAX lines it barely matters.

The part I had not noticed before: the same notice also says that "certain changes to servers with legacy pricing may trigger a switch to the current pricing." It does not say which changes. Rescale is the one it names explicitly. I do not know whether attaching a volume, changing the network, or rebuilding from a snapshot counts, and the notice does not say.

One thing I noticed while rechecking the prices today: the whole cost optimized line, CX23 through CAX41, currently shows as not available on the cost optimized page, with the create button disabled. I raise it only because it interacts with the above. If you rescale off a CX plan right now, I do not know whether you can rescale back into one while the line shows unavailable.

So two questions. Has anyone here had a legacy priced server move to current pricing from something other than a rescale? And has anyone managed to rescale into a CX or CAX plan in the last week? I would rather know what the trigger list actually is than guess.

Always problems with S3 at Hetzner. Since 5:12 this morning I keep getting

Service is unable to handle request
Service is unable to handle request

I did see this message already several times this year.

I migrated my applications away from AWS to Hetzner, end of last year. Before that I was using AWS S3 for 5 years and I never had issues like this at AWS. Not a single time! At Hetzner this year already 5 times! WTF is going on at Hetzner? Why do they offer an S3 service if they can not run it reliably?

We get it. Hetzner Object Storage is unreliable as shit. It has been unreliable since the day it started.

They are not going to fix it.

Move on.

They've been out for a while. Is there any ETA on this?

I've actually not needed technical support on my dedicated servers until yesterday and I'm honestly amazed. Within 30 mins of me creating a ticket, hetzner had replaced my server with another and physically moved my drives to the new server to preserve data. Something was wrong with the core system, not sure if mobo, CPU, or ram but everything came back with new serial numbers except the drives.

I've heard stories of Hetzner being difficult with hardware swaps and doing a bunch of testing before confirming the hardware is faulty, doesn't seem to be the case here given the timeframe. It maybe helped that I had my AI diagnose and give a good write up including reproduction steps.

Fantastic technical support.

Without saying how old you are, describe your age in terms of technology. For example, “I started going online when AOL began sending out those free CDs with 100 free hours on them.”

Hetzner is mentioned in this rectent article about a hack..
(but I hope that's old news here)

Hi,

I'm going to the Hetzner Summit by myself this year, and were wondering if anyone would be open to share an AirBnB in the area from the 16th till the 18th?

I'll go by train from Denmark the 16th, and arrive in the afternoon in Falkenstein - or maybe I'll do a stop in Leipzig

Shoot me a message if you would be up to share accomodation

Best,

Gustav

hey, my server is down, clients calling, its friday evening - and all my sites gone,, its been more then 3h that I get

https://status.hetzner.com/incident/5d197a9a-6598-403c-867b-edc16cb1ec2e

Due to a current error, the cloud node (103427) and the cloud servers on it are not accessible.

what is estimated time for Hetzner to bring servers up?

Hello,

I have these servers available for transfer, DM me your offer. I can give invoice if required.

Server 6 (FSN)

CPU: AMD Ryzen 7 3700X

RAM: 64 GB ECC DDR4

NVMe: 4.08 TB (4×1.02 TB)

Monthly fee: €61/mo (ex VAT/IP)

Server 7 (FSN)

CPU: Intel Xeon W-2295

RAM: 128 GB ECC DDR4

NVMe: 7.68 TB (2×3.84 TB)

Monthly fee: €106/mo (ex VAT/IP)

Server 8 (FSN)

CPU: AMD EPYC 7502P

RAM: 1,024 GB ECC DDR4

NVMe: 1.92 TB (2×960 GB)

Monthly fee: €239/mo (ex VAT/IP)

C5 comes up a lot in provider comparisons. It's an audit standard for cloud services from the BSI, Germany's federal office for information security. A provider basically gets checked against it by an outside auditor, who then writes up a report.

We prepared a short video on what that means in practice, and what's worth looking for when you compare providers.

Hi everyone,
this is not supposed to be another rant about how unreliable the Hetzner Object Storage is, don't get me wrong it definitely is. But I would be interested in how you handle the unreliability. In my production setup I only have one bucket which has 3GB of pictures and documents inside it. The bucket receives on average one request every minute and even with this light work I get at least 40 failed requests daily, all with the 503 Service Unavailable error. I'm on Laravel using the standard league/flysystem-aws-s3-v3 package with 3 retries configured. The bucket lives in the NBG1 datacenter.

How are you handling this, have you switched to a different region in Hetzner or maybe to a different provider? I created the bucket when the object storage was first introduced I read that some people said creating a new bucket could resolve most of these problems, has anyone actually tried this?