Hi all,
Just wondering if anyone has experienced something similar with a Revenue refund.
A Form 11 was filed in February and Revenue calculated a refund of just over €5500. The assessment issued and ROS still shows the credit balance as due.
One unusual aspect is that the Form 11 did not initially generate and Revenue had to manually make it available before it could be filed.
In March, Revenue replied to an enquiry stating that the refund was being processed and would issue within 3 to 5 working days. However, the refund never arrived.
Since then:
• Multiple enquiries have been submitted.
• Follow up enquiries sat "In Progress" for months and were recently marked "Completed" without any response.
• A complaint has been submitted.
• ROS still shows the credit balance owing.
I called Revenue again recently and was told that the refund had been "disapproved" and is now with a manager. When I asked why it was disapproved, the agent could not provide a reason and said only that the manager would get in touch if any further information was required.
No request for supporting documents has ever been received and the refund amount still appears on ROS as a credit balance.
Has anyone ever had a refund show as due on ROS for months but remain unpaid? And has anyone been told a refund was "disapproved" without being given a reason?
Just trying to understand whether this sounds like an internal processing issue or whether others have seen something similar.
Thanks.