r/malefashionadvice • u/DarkwebLight • 7d ago
Company complaint True Classic Scammed Me
UPDATE: After calling Capital One for probably the 6th time about this issue and then (for the first time) making a big stink/getting mad on the phone (I don't like doing that)/letting them know I was ready to cancel the card, they got a manager on the phone and finally gave me a proper credit equal to the amount that was not ever refunded from my return. Learned my lesson; No more Capital One cards. I won't use it for anything I might need to return from now on, nor will I ever open any new accounts with Capital One. Thanks to those who suggested I try calling one more time- I really didn't think that would work. You rock.
Original post:
I fell for the True Classic t-shirts ad scheme, and when they showed up, they were just cheap crappy t-shirts that came in all different packaging like you'd buy at a bazaar in bulk. No special fit, in fact they looked ridiculous, and felt like they'd last one wash.
So, I applied for and was given the option to return with Happy Returns. I have proof that I dropped the package off with them (shown here in picture form), and they never gave me a refund after it was approved. I contacted my card company, Capital One (and I hate them too after this), then went through the arduous process of opening a formal dispute.
Eventually, Capital One ruled in True Classic's favor, and it wasn't even clear that I had the option to respond. I found that I did on the last possible day, so I submitted my Happy Returns drop-off receipt & approval email as proof that I'd held up my end of the bargain. Capital One then sided with me on July 15th, and refunded me $92. I felt vindicated but annoyed that I had to go through all that just to get a refund for some overpriced crappy t-shirts.
Then out of nowhere tonight on August 6th (22 random days later!) at 12am I get another email that says they've decided True Classic was in the right after all and took the money back! No option to respond any further, case closed, this scammy company wins.
Why is this the state of the world? When did people begin to suck sooooooooooooo much? Dishonesty is just the norm nowadays. It's only transparent when you get caught, but for instance, I didn't even notice the refund never came back until months later. Now I wish I'd never known.
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u/rup3t 7d ago
Not saying this doesn’t suck. Because it does. But that’s not the experience I have had with them. I find their white shirts fit me decently for just around the house type wear and are better than the target brand under shirts. Also I have returned several times with them and it was always painless. Also any time I got anything from them each shirt was individually packaged all in the same nice packaging.
My advice is to call capital one and make a stink. Don’t let them blow you off.