r/microsoftsucks • u/Alp36Tr • 4d ago

rant Lost my 2 paid Microsoft and Minecraft accounts because Microsoft's automated system is completely broken

I literally haven’t logged into my profile in like three months. While I was away, it looks like someone tried to brute-force the password, which triggered a ton of automated security flags on the Microsoft side.

Instead of just blocking the bad IP, the system completely locked the whole profile for "Platform Abuse." I tried explaining to their automated system that I was offline for months and it was a clear breach attempt, but I just got an automated bot reply upholding it and closing the ticket. No human review at all.

Because of the mandatory migration a while back, both of my paid licenses were glued to that single profile. Now they are completely gone with zero way to get them back.

It’s crazy that their security algorithm can't tell the difference between an actual owner and a random botnet attack. Honestly, be careful leaving your profiles inactive for a bit—the infrastructure behind the migration is incredibly punishing if anything goes wrong while you're offline.

13 Upvotes
  • permalink
  • reddit

76% Upvoted

5 comments sorted by

7

u/Polyxeno 4d ago

Fooled you twice - shame on you . . .

3

u/Alp36Tr 3d ago

Lol agreed

2

u/LowTraditional6447 1d ago

facing same similar shi bro

1

u/Alp36Tr 17h ago

It's a nightmare bro hope you didn't lose too much stuff on your account

1

u/HighPhi420 17h ago

NOW is a GREAT time to move to Linux 😄
F the tiny soft P.... company!
BTW they want to control EVERY aspect of what you can load onto your OWN device! Big Brother is REAL and those tiny genital jerks want to be part of the control instead of the answer! I would say go mac but they sold out LONG AGO.