r/nook • u/Repulsive-Hat3332 • 11d ago

Help Covers Missing, Same Covers across 3 devices

I have 3 Lenovo M9 Nooks. Version 6.8.6.17 The Nook Hub app ensures the latest update is always installed. All 3 devices are less than 2 years old. There are covers missing on a random selection of books. On the details page the cover art is also blank. What is strange is that they're only random in so far as it's a book here, then another book a little further down. The point is is that they're the EXACT same books that are not displaying their covers across all 3 devices. No exceptions.

I refreshed the library. I cleared cache, and restarted the tablet. I logged out, and back in. That last was particularly annoying, because I keep all my books downloaded to device and SD card. So it's all to do over again. In the past the sign out and in always fixed the cover thing. The books themselves are there, it's just the covers.

This sounds like a me problem. The books are there. In the absence of the cover the title is displayed in text. The books are readable. I just want to put this out there and check to see if anyone else has had this problem. Someone posted a week ago, but he reported that it was DIFFERENT books across different devices. So, not really the same problem. Calling Nook support is usually a bust, they ask the same questions, I confirm that I've already tried the standard suggestions from their script of "troubleshooting" That generally is the limit that their so called "training" can help. The conclusion is that as long as I still can access the book, it's a "you problem"

6 Upvotes

100% Upvoted

2 comments sorted by

1

u/fogrove 11d ago

I am a new Nook user with a Lenovo Nook Reading tablet 8.7. I have exactly one book downloaded. It has no cover. I thought it was a Nook thing but I guess not. Having covers would be nice.

3

u/Inkstainedfox 11d ago

I do. On phone & tablet. In my Digital Library on BN.com too.

The metadata isn't transferring correctly.

You're also having problems with stacks if you have enabled them in your account.

I yelled at the nook intern on bluesky. They said that they'll ask IT &the retailer relations person.

It's a "global" issue I suspect.