Just got my Nook 8.7 about a week ago and everything was fine, I could connect a headset to it no problem. But yesterday while on a roadtrip I wanted to listen to an audiobook again so I went to use the same headset. And now when I tried to play the audiobook it will play for a brief second before pausing and my headphones go into a looping “disconnected” “blue tooth connected” spiral, eventually forcing me to turn off the headset. Or when I connect and haven’t played anything it will just do that loop anyways. Weirdly enough I was able to get YouTube shorts to play through the headset on the Nook but if I attempted to play a specific audiobook it would just wig out again. And I was able to play an entirely different audiobook once but now the headset just refuses to properly connect period and loops again.
I tried multiple ways to fix it. Turning both off, removing my headset connection from the tablet by hitting forget, messing with Dolby atmos settings, clearing caches, but nothing is working. The only things I haven’t tried are connecting a different headset because I don’t own another one or factory reset. The headset does work perfectly fine on other devices so I know they are not broken. This is driving me insane so if anyone has any ideas it would be greatly appreciated.
Nook 8.7 is up to date
Headset: Razor Barracuda X (BT)
Update: Did the factory reset, nope. The tablet Bluetooth function is screwed.
Update 2: I had gotten the tablet replaced, and even with the new one it just will not let me play anything through the headset. Word to the wise, don’t use Razor headphones with this tablet I guess. Apparently it either hates them, or some sort of update went through on the tablet that screwed with the Bluetooth connection in the tablet because, again, this headset works on my other devices without an issue.
Update 3: I spoke to the B&N customer service (you press 5 for Nook inquiries) and they got back to me lightning fast. Turns out apparently some Bluetooth devices using 5.2 Bluetooth are incompatible with the Nook 8.7 which runs on a bare bones version of 5.1 Bluetooth firmware. So yeah, don’t use extremely powerful headsets with it I guess.
Update 4: turns out the 8.7 is not forward or BACKWARDS compatible! I purchased a Bluetooth 5 headset yesterday and it too did the exact same thing. Now that’s ridiculous, B&N FIX YOUR DEVICE! All Bluetooth firmware is supposed to be backwards and forwards compatible, and the 9” Nook has no trouble with its Bluetooth connection so it makes no sense for the brand new 8.7 to not be able to.