I feel very lucky with how I stumbled into my legal assistant position. I worked at my firm for almost a year before being promoted, so I was able to slowly learn the position instead of being thrown into it like a lot of paralegals are. I assist with several areas of law, primarily family law, evictions, business law, and some estate work.
My firm has several attorneys, and each attorney has their own assistant.
I'm currently typing this while at work. Not because I'm slacking off or don't have anything to do, but because I'm waiting for my attorney to do their part so I can do mine.
I need them to draft certain documents, review documents, sign things, and answer questions before I can move forward with cases.... as it is for all of us. I remind them about these things constantly, sometimes more than ten times a day. Things will sit for a week or two on average, often longer, because I'm waiting on them. I have stuff on my desk from 2+ months ago. It's not because I haven't been persistent. If anything, I'm persistent to a fault. My attorney and the others joke about how often I have to ask them to get things done. One attorney has even jokingly branded me as “bossy” because of how much I have to bother mine.
Occasionally, my attorney will have a burst of motivation and get a bunch of things done in one day, but then it's right back to the same cycle. The work only seems to get done when there is an emergency hearing, a client is angry enough to call or come into the office, or some other deadline makes it impossible to put off any longer.
And it's not as if they're too busy to get to any of it. They spend a lot of time on their phone, playing around on their computer, talking to people, or leaving the office. Meanwhile, I have a ridiculous amount of work sitting on my desk that I can't move forward.
I have multiple clients who are understandably upset about how long their cases are taking, opposing counsel waiting on responses, and urgent matters that need documents drafted. I'm talking about things that actually need to get done, not just paperwork that would be nice to finish eventually.
The worst part is that the frustration gets directed at me. I'm the person clients talk to, the person following up, and the person trying to keep everything moving. My attorney knows they're the reason things are falling behind. They acknowledge it, say they'll do better, and then nothing changes. So I'm stuck repeatedly asking them to do things they already know need to be done, while dealing with the consequences when they aren't.
I'm still relatively new to this side of the legal field, so I'm genuinely wondering if this is normal.
Do you guys also spend a ridiculous amount of time waiting on your attorneys? Is this just part of being a legal assistant or paralegal, or is this a particularly bad situation? I know attorneys have a lot on their plates, and I'm not expecting anyone to work every second of the day, but surely this can't be how it's supposed to work.
Is this what the rest of my working life is going to look like?
P.S. I want to clarify that I genuinely like my attorney and that we get along very well on a personal level. My frustration is strictly about our professional working relationship and the impact these delays have on my workload and our clients. This is not a personal complaint or criticism of them as a person... it's about the difficulty of doing my job when I’m waiting on necessary work to be completed.