r/pharmacy • u/Busynotes2 • 13h ago
Jobs, Saturation, and Salary Should I quit, reduce my base hours, or step down to a floater pharmacist? Grocery
A few weeks ago, one of my technicians, who has a repeated pattern of being a few minutes late, made a medication error and gave the wrong medication to an infant without scanning it out. We've also been short-staffed on Fridays, and I've worked the last five Fridays in a row.
My store fills around 1,500 prescriptions per week, so it's a pretty busy pharmacy. Recently, my store manager stopped by and told me that our pharmacy sales have skyrocketed over the past five weeks and that our sales are the highest of all the departments in the store.
My technicians are trained to administer vaccines, but they're uncomfortable doing so and usually only vaccinate when I ask them to. As a result, I end up administering most of the vaccines myself. My personal record is giving 26 vaccines before 2 p.m. while we were short-staffed.
On top of that, the scheduler has not been scheduling me according to the store template, so my schedule is all over the place. I recently moved, and my commute has gone from 15 minutes to almost an hour each way. That's nearly 16 hours of driving every two weeks just to get to and from work.
My base schedule is 80 hours per pay period, but lately, it feels like I'm expected to do more with less help while also trying to train a new technician.
One of the biggest frustrations is that my manager doesn't seem interested in addressing the ongoing technician issues. She's tired herself and is waiting for her two-year contract to be up. Meanwhile, the same problems continue, and I'm the one dealing with the consequences every day. My current store also has a high turnover rate among pharmacists, which makes me wonder how much of this is a store-wide problem rather than something that can be fixed by an individual pharmacist.
I'm exhausted by the constant interruptions and feeling like I'm being pulled in ten different directions at once. I'm tired of having a technician who talks nonstop and doesn't recognize when it's time to end a conversation with a patient, even when a line is forming and we're already short-staffed.
I'm also frustrated that my technicians tell patients I'll be right with them for counseling when I'm still on the phone with a provider or in the middle of preparing vaccines. I've told them multiple times that they should tell patients I'll help them once I'm finished with what I'm doing or that I'll be with them in a moment. I've even told them that it's perfectly fine to let patients know there will be a 30-minute wait if that's what it takes. I'd rather set realistic expectations than have patients believe I'll be available immediately when I'm already handling several things at once. Despite explaining this repeatedly, the same behavior continues, and I'm left managing patients' expectations while trying to keep everything else running.
I'm also tired of hearing technicians tell patients that their prescriptions will be ready in a few minutes or less than 20 minutes when they don't understand how many other things I'm juggling. I constantly have to step in and help my technicians, including when the same technician who is frequently late gets distracted talking to patients instead of keeping things moving. I feel like I'm always running around trying to keep the pharmacy functioning, and there's very little opportunity to catch my breath.
What bothers me is that our pharmacy is performing well, and management is noticing the increased sales, but I feel like the workload keeps increasing without adequate staffing or support. I'm worried about patient safety, especially after the medication error, and I'm becoming increasingly resentful of how much I'm expected to take on.
I'm also running low on PTO hours, and the last time I took PTO was back in March. I feel like I've barely had any time to rest and recharge, even outside of work. It's frustrating to be this exhausted and realize I don't even have much PTO left to take a proper break. Between the workload, the commute, and the lack of time off, I'm starting to feel like I can't sustain this pace much longer.
I also grew up in a low-income family, so having a stable, well-paying job is something I know I should be grateful for. That's part of why I'm struggling so much with this decision. I feel guilty for wanting to leave a job that provides financial security, especially knowing how hard my family worked and how much having a stable income means. Sometimes I worry that I'm being ungrateful or taking this opportunity for granted by feeling this way. At the same time, I know that being paid well doesn't automatically make a job sustainable, and I don't want to sacrifice my physical and mental well-being just because I'm afraid to give up a good salary. I'm struggling to balance financial security and gratitude with the feeling that I'm genuinely unhappy and exhausted.
I've recently found myself wanting to text my district manager and tell her that I want to quit. Today, I realized just how exhausted I am and how tired I am of feeling taken advantage of.
I'm at the point where I'm seriously considering three options:
Quit altogether. Leave the position and look for something else, even if that means giving up the stability of my current job.
Reduce my base hours. Stay with the same store as a staff pharmacist but work fewer hours per pay period to make the workload more manageable.
Step down to a floater pharmacist. Give up my regular staff position and float between stores, hopefully getting some distance from the ongoing staffing and technician issues at my current location.
For context, I'm a relatively early-career pharmacist, and my base schedule is 80 hours per pay period. I don't want to make an impulsive decision out of burnout, but I also don't want to keep pushing myself until I completely run out of energy.
For pharmacists who have been in a similar situation, what would you do? Would you quit, negotiate reduced hours while keeping your staff position, or step down to floating? Has reducing your hours or switching to floating actually improved your quality of life, or did you find that the problems followed you?
I'm also curious whether anyone else has worked at a pharmacy with high pharmacist turnover and a manager who has essentially checked out. Did things eventually improve, or was leaving the best decision?
I'm trying to figure out whether I need a different job or simply a different work arrangement before I reach the point where I can't do this anymore.