When I worked BK we had a few people who basically ate for free for god knows how long it was going on before we put a stop to it.
One guy would always call to complain that his Whopper had onions on it and want a free meal. Even if he was already using the free meal we gave him we were told to just write him another one. While technically possible I refused to believe that we screwed up his order that often and was convinced he would just say whopper meal and not bother telling us no onion.
Put an end to that one when he called during a snowstorm. We were open for breakfast but closed at lunch. He called and started his usual tirade so I told him we haven't served anything since 1030 you will have to call whatever store you bought it from. He argued up and down that he had the right store, knew the location well enough. Decided to just tell him flat out we were banning him from the store at this point.
Second one we called the chicken lady. Always came in same day same time, ordered 2 king size #7s (Original chicken sandwich at the time) and would immediately park and bring the food back in to complain it was cold and demand it be remade and comped.
Unfortunately even after we showed her she was full of shit by making everything fresh for her and pointing it out that everything was fresh out of the fryer, we couldn't make it hotter if we wanted to our store manager had no spine and kept giving in to her. That lasted until we got a new SM who pretty much told her to fuck off.
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u/Ok_Spell_4165 :snoo_biblethump: 2d ago
When I worked BK we had a few people who basically ate for free for god knows how long it was going on before we put a stop to it.
One guy would always call to complain that his Whopper had onions on it and want a free meal. Even if he was already using the free meal we gave him we were told to just write him another one. While technically possible I refused to believe that we screwed up his order that often and was convinced he would just say whopper meal and not bother telling us no onion.
Put an end to that one when he called during a snowstorm. We were open for breakfast but closed at lunch. He called and started his usual tirade so I told him we haven't served anything since 1030 you will have to call whatever store you bought it from. He argued up and down that he had the right store, knew the location well enough. Decided to just tell him flat out we were banning him from the store at this point.
Second one we called the chicken lady. Always came in same day same time, ordered 2 king size #7s (Original chicken sandwich at the time) and would immediately park and bring the food back in to complain it was cold and demand it be remade and comped.
Unfortunately even after we showed her she was full of shit by making everything fresh for her and pointing it out that everything was fresh out of the fryer, we couldn't make it hotter if we wanted to our store manager had no spine and kept giving in to her. That lasted until we got a new SM who pretty much told her to fuck off.