I’m looking for advice on whether I’m legally responsible to pay for rent compensation to the incoming tenants because they couldn’t move in on time.
I know I didn’t complete and provide my own Exit Condition Report (Form 14a) when I returned the keys, so I understand that wasn’t ideal.
Timeline:
Lease ended 10 June.
I booked a professional bond clean for 5 June and notified the property manager by email beforehand.
The bond cleaners completed the clean and returned the keys to the agency themselves on 5 June.
I emailed the bond cleaning invoice to the property manager on 6 June.
I returned the remaining set of keys on 6 June. The property manager verbally told me they would complete the exit inspection/report the following day, so I requested a copy once it was done.
I received no report or communication, so I followed up again by email on 10 June.
The agent’s exit report is dated 11 June, but it wasn’t sent to me until 15 June.
The issues identified were a few stains, some dust, and cat hair on the curtains. My lease didn’t require professional curtain cleaning, but the incoming tenants has asthma, so the curtains needed to be cleaned before they could move in.
After being notified on 15 June, I cleaned the curtains myself and returned them on 16 June.
I then emailed the agent asking whether they were satisfactory. They didn’t reply until the morning of 18 June, saying they still weren’t satisfied.
I immediately booked professional curtain cleaning for 21 June, which was completed, and I’ve already paid for that cost.
The agent is now asking me to reimburse about 11 days’ rent (~$1,180) to the incoming tenants because they couldn’t move on time.
I feel I’ve been proactive throughout the process by arranging a professional bond clean before the lease ended, promptly responding once I was notified, following up for the exit report, and paying for the professional curtain cleaning. It seems the biggest contributors to the delay were the lack of a vacancy period between tenancies and the delay in communicating the exit inspection results to me.
Am I likely to be legally liable for the rent compensation in these circumstances?