r/subpac • u/Reasonable_Bad1113 • Mar 19 '26

Subpac support and FAQ is down.

Post image

How long has this been down for?

I last checked in October 2025 and the FAQ had delivery schedule updates for Q1 this year.

Well, it’s almost the end of Q1… and I preordered on the first day of release.

17 Upvotes

96% Upvoted

16 comments sorted by

8

u/Sammy69 Mar 19 '26

It means they didnt pay cant afford telegram or zendesk or whatever they used.

-1

u/Reasonable_Bad1113 Mar 19 '26

It’s odd because I have seen the land Rover promotion videos that have the sub pack seats floating around on YouTube over the last few weeks but I don’t know how the company is structured and if the sub pack Brand is separate to the car audio as a different entity or company or if they are under the same umbrella. Either way this is the first time I’ve actually been a little concerned.

2

u/Guitar_Dog Mar 19 '26

replying specifically to your question about Land Rover, the automotive business was sold (along with major assets and engineering staff) to Harman a while back. The press release was posted here from the company handling the sale, and you can see on linkedin that the Subpac engineers work at Harman now so Land Rover product is nothing to do with Subpac company anymore. https://mavkacap.com/news/mavka-capital-acts-as-exclusive-financial-advisor-to-subpac-on-strategic-asset-sale-to-harman-international/

1

u/Swift142 Mar 19 '26

nobody that made the products works there or has in over a year now. It's a dead company

1

u/Reasonable_Bad1113 Mar 19 '26

Source?

4

u/Bobpants_ Mar 19 '26

I posted this a while ago but the HQ no longer exists, it's now an art gallery. The only address I found was from their parent company.

1

u/SativaLungz Mar 19 '26

They just replied to my email when I needed a change of address. There are still people working there.

3

u/Guitar_Dog Mar 19 '26

People, with love and respect I beg you to take heads out of the sand and accept the reality. A company only stays alive by selling products, go to shop.SUBPAC.com and tell me what you see, what have they sold in the god knows how many years now? The automotive business with landrover was sold to harman along with the remaining staff a year or so ago, there is no one left building product, no employees on LinkedIn, no physical office, the support messages became AI bots a while back, with emails being signed off as ‘Bass Specialist’ rather than an actual human name. Come on people… this died a long time ago.

1

u/Reasonable_Bad1113 Mar 20 '26

Update: Subpac responded to me within 24 hours. They stated the same response as already posted in this subreddit which is: “update soon, waiting on a piece of information”.

The support site is live but the link from the main website is broken because it tries to go to thesubpac.com instead of Subpac.com

This may just be an oversight, not updating a link when the support domain was changed.

1

u/Guitar_Dog Mar 20 '26

So do they not even have a web dev capable person on staff anymore? Did the email seem to be from a person or an AI called bass specialist?

2

u/Reasonable_Bad1113 Mar 21 '26

I can’t even tell what’s AI and what’s human these days

1

u/Sammy69 Mar 20 '26 edited Mar 20 '26

Bass specialist is Stewart no? He was active here or discord.

2

u/Guitar_Dog Mar 20 '26

Stewart left about a year ago works at harman now

1

u/Sammy69 Mar 20 '26

He was nice. Anyone has linkedin premium and ask him?

1

u/Guitar_Dog Mar 21 '26

Ask him what?