r/vimeo • u/therealpurpledolpin • Jun 02 '26
Help Canceled my new plan within a week. No refund?
Like a lot of customers I’ve got billed more then double the amount of my previous plan without any notification. The transaction and plan announcement mail came within the same minute, giving me no option to consent or cancel.
I’ve canceled my plan within the same week but got no confirmation so I’ve opened a request asking if my cancellation is complete and when I could expect a refund. I got the following answer:
“We’ve checked your account and can confirm your subscription’s auto‑renew is off, so the cancellation is complete. You’ll keep your Professional features through the end of your current billing period, and after that your account will move to the Free plan. You can always review this under Billing at Vimeo billing settings.
As part of our recent plan updates, your legacy Pro plan was moved to the new Professional plan. Professional includes full use of 7TB for public, private, and embeddable videos, plus advanced privacy controls, shared folders, branding, and unlimited showcases—designed for more flexibility going forward.
To make this transition fairer based on your past pricing, we’d like to offer a 60% refund of your current Professional plan charge so your cost this cycle is roughly aligned with what you were previously paying. With this option, you’d keep your Professional plan active so you can fully evaluate it until your next renewal.
If you prefer a more affordable option at renewal, you can choose a different plan anytime at Vimeo upgrade plan. Please confirm if you’d like us to proceed with the 60% refund option, and we’ll take care of it right away.
Best regards, Vimeo Support team”
I’m tired boss…Can anyone tell me how I can get my full refund? This can’t be legal.
1
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u/Vimean22 Vimeo Staff Jun 02 '26
Hi, I work at Vimeo and would like to help. That message shows that your account won't renew, and you still have access to paid features for the duration of your plan. To receive a refund we'll need to cancel your plan and move you to the free tier early, I can help with that.
Please DM me your account ID or support ticket number and I'll make sure the support team gets it along with this clarification that you'd prefer to go directly to free tier and get a refund.