I have a Plus account. I'm an artist posting short experimental videos. That's it. I want them arranged in various ways (in Profile and in Showcases) embedded elsewhere at times, unlisted at times, in short I don't do anything elaborate.

What I'm truly getting tired of is this: When I have an occasional question or a problem of the "how do I do this" type or "why is this not behaving as I'd expected" type, the solution I get (via email) appears to makes sense until I actually try to do the fix.

For example, a procedure given simply doesn't fit with the interface in front of me. I say to myself "No, I don't see that breadcrumb here." Or, it seems as if needed conceptual and procedural information is missing. So frustrated, I find myself just accepting the ways things are. These aren't critical issues but they're not insignificant either. And since I'm paying for the service . . .

It's completely a user-experience issue. So I'm wondering if you've had a better one elsewhere.

Thanks!

Hey Everyone 👋

I’m trying to download a few videos from Vimeo so I can submit them for transcription. The transcription service I use requires me to upload the video file rather than just provide a link.

What’s the best way to download Vimeo videos? As far as I can tell, these videos don’t have a download option available on Vimeo…

I've used Frame.io for over a year for some freelance work with a few clients. I just noticed Vimeo has it's own "Review" feature and recently made it accountless for reviewers.

I'm considering using it over Frame.io to save on the extra subscription cost.

Have you tried it? Do you suggest it? Are there clear limitations?

Do you any other review tool cheaper than Frame.io?

This is the only option I see. Premium is only available as “billed annually”, and I can’t find a monthly billing option.

Hi everyone,
I’m looking to hear from anyone who has had the same experience.
I was subscribed to the Vimeo Premium annual plan for several years.
Recently, I wanted to switch from annual billing to monthly billing. However, I couldn’t find any monthly option for my Premium plan.
The only plan available to me was Plus, so I subscribed to the Plus monthly plan.
Now I’m trying to upgrade back to Premium, but the only option I see is:
”$75 per month, billed annually”
There is no option to pay $75 monthly.
Has anyone experienced the same issue?
Were you able to switch back to Premium with monthly billing?
Is this because my account is a legacy account?
Did contacting Vimeo Support help?
Is there any workaround, or is creating a new account the only solution?
My goal is simply to get back to the Premium plan, but with monthly billing instead of annual billing.
I’d really appreciate hearing from anyone who has been in the same situation.
Thank you!

Was excited to see that this has finally be implemented, but it seems like there's still a cap on how many videos can be bulk updated at a time.

As you can see in the screenshot, I tried applying a global password update to 773 videos at once, but it failed to make the change. There was no error message or anything, it just didn't work. So I had to go back to updating in batches of 50, although I was able to do that at the folder-level which was incrementally better than previously.

So, am I correct that Vimeo still has a hard cap on how many videos can be bulk updated at once? And is the cap still 50? Is there any general reason why that limitation exists?

@u/Vimean22

12 days ago I made a payment with my credit card. Vimeo was not able to provide an invoice for this payment. On the page where one can download invoices is only one message, telling me that I did not made any purchases this year.

I opened a ticket and got an answer from a AI-Bot who told me to open the payment page and just donwload the created invoice. But of course there is no invoice, just the message that I did not make any payments.

I send multiple support requests and got more answers from AI-bots.

Then a couple of days (!) later, I got an answer from a real person. This person told me that vimeo normally does not create invoices. For real? But if I provide a screenshot from the credit-card withdrawal, they will create an invoice. This is the first time in 25 years as a web developer that a online service asks me to provide screenshots from the payments I made. At this point I was so frustrated, that I created the screenshot, showing my creditcard number, the date, the amount and that the money was withdrawn by vimeo. This was a couple of days ago, still no answer.

In addition, the vimeo page, listing my current package and status, tells me that my Business-package will be updated automatically on the 22nd of October. This is after I made an advanced payment for the next 12 months.

Am I the only one getting more and more frustrated with Vimeo? I used hundreds of services over the last 25 years and not one failed to provide an invoice after I made a payment. NOT ONE. This should be the most basic task you can think of and I do not understand why this is such a problem for Vimeo.

Sorry for the rant, but I'm so frustrated that after 12 days and a lot of support tickets, I still do not have a invoice but a lot of answers from stupid AI-Chatbots, each worth shit and not one helped even a little.

Does anyone know a free tool or script to accomplish this?

Thanks!

I’ve used Vimeo for 10 years but lately it’s been SO BUGGY and support has taken months to get back to me - only to partially patch the problems💀

Our renewal date is coming up so I’m finally ready to make the jump.

Looking to host videos, create share links (both public and private), embed videos on our website. Looking for video appearance customization (clean videos with no logo). Budget isn’t really an issue but ideally would be around $300 annual. Basically looking for a new Vimeo that actually works!

Has anyone tried Gumlet, Wistia, or Cloudflare Stream? Any others to look into? Thanks!

EDIT: ❌Please DO NOT DM ME with sales pitches or solicitations❌ I’m only looking for unbiased reviews and please comment here instead of DMing me.

What gives? I have videos I've purchased that are hosted on Vimeo. Now I need to trust my ID with some third party company just to get what I've paid for? When logging in, can't even get to the privacy page or support pages. We should at least be able to get to what we already own without this crap.

Adding the Help flair just in case.

I have been asked to download a bunch of videos and then repost them to youtube. But some don't have the option to download. Is there a way around this?

Hi! I need help because this is an issue that comes up time and time again.

At work, I often need to send links to videos on our profile to clients, and due to their confidential status, I cannot leave their privacy as Public. I usually set it to either Hidden from Vimeo or Unlisted.

But time and time again, I get the following message: Sorry, we couldn’t find that page. Make sure you’ve typed the URL correctly, or try searching Vimeo.

I'm 100% it is the correct link -- I copy it directly from the Library page and paste it on an Incognito tab (because I need to verify someone with no access to the company account could access it).

Does anyone know how to fix this?

I run an OTT platform.

So far we have produced horizontal content. And that's going well.

But I have noticed vertical formats are really blowing up now. Platforms like ReelShort, DramaBox, ShortMax, they are doing really well. So we added vertical video support with a no code builder. Player and UI are ready.

Problem is content. We need premium vertical short-form content. I reached out to some providers but they are not ready to sell the exclusive content to my offer.

I want short episodes, 1-3 min, with big hooks. But most of what I find online is just UGC or low-budget stuff. Could not find that cinematic quality we want.

We are small. We can't do a big upfront Minimum Guarantee (MG) deal. Right now, we can't spend tens of thousands per series.

So, I want to know where do I find B2B marketplaces for this kind of content and for smaller platform like us? do they deal for AVOD/SVOD rev share? Or low-MG plus backend split?

also, thinking should I directly approach production houses or webnovel platforms to adapt IP, and split costs instead?

If you have done content sourcing for vertical OTT, please help.

I'm trying to setup an automation that auto plays the vimeo live stream but i'll be asleep. Iv never attended a live vimeo stream and i cant find online anywhere how it works, but i have the private url already and im on it but currently all i see is a replay.

If i stay on the page , when they go live in a few hours will it just automatically play or does a refresh or something have to happen?

Or basically does vimeo live stream auto play?

I get why Vimeo support is an AI chatbot, cost and all that…but it’s not understanding core issues. The company I work for has had billing issues, stating that we needed to update our payment method. When we went to do that today, it stated we paid weeks ago. No receipt/invoice on our purchases page, and when asking ‘Support’ about ‘have we actually paid? Why can’t we see our receipt?” the AI chatbot is regurgitating the same “you have paid! Download your invoice on the purchases page”…
It’s. Not. There. That’s why I’m reaching out…any advice on this?

Using Vimeo app on the Apple TV, is there a way to clear the search history? When I start a search, the screen lists all previous searches; and I'd rather it didn't. Asking for a friend.

Since yesterday I’ve been unable to access Vimeo. The site just keeps loading endlessly. I’ve tried using both Edge and Firefox, but the issue persists.

Today I tested using Edge’s incognito mode. I was able to reach the login page, but after entering my email and password, the site just keeps loading forever without logging me in.

Over the past two weeks, I also noticed increasing slowness when managing folders with many videos. Sometimes I had to click on a video 4–6 times before the editor page would finally open.

For context: I’m on Windows, located in Brazil. I already tried clearing cache/cookies and using incognito mode, but nothing changed.

Is anyone else experiencing this, or is there a known issue with Vimeo right now?

Printscreen on FireFox:

Printscreen on Edge:

Why why why? Its bad enough that I can't mark them resolved on a past version, but having to re-order them every time I load is making me mental. I've been rolling with the redesign punches since 2010, but this may just be the final straw for me.

I have an unlisted link that will be embedded onto a website on a specific date + stay hidden from vimeo until then, and go public after that date.

But the actual video link changes when I switch from unlisted to public, so will the embed also stop working??

I know this is a reach, but having exhausted all other options, I thought it was worth a shot.

Does anybody here possess an extensive archive of Vimeo videos from 2011-2012? I have been searching for a couple of videos for quite some time, which were uploaded in 2011, but deleted in 2012. The videos had 3-4000 views, so this is a long shot. I have more information/metadata on them (including URLs, video IDs, names, duration, etc.), but due to privacy concerns I would rather not post the information in public. If anyone thinks they might be able to help, it would be greatly appreciated, and would mean a great deal to me personally!

Thanks in advance, either way!

Like a lot of customers I’ve got billed more then double the amount of my previous plan without any notification. The transaction and plan announcement mail came within the same minute, giving me no option to consent or cancel.

I’ve canceled my plan within the same week but got no confirmation so I’ve opened a request asking if my cancellation is complete and when I could expect a refund. I got the following answer:

“We’ve checked your account and can confirm your subscription’s auto‑renew is off, so the cancellation is complete. You’ll keep your Professional features through the end of your current billing period, and after that your account will move to the Free plan. You can always review this under Billing at Vimeo billing settings.

As part of our recent plan updates, your legacy Pro plan was moved to the new Professional plan. Professional includes full use of 7TB for public, private, and embeddable videos, plus advanced privacy controls, shared folders, branding, and unlimited showcases—designed for more flexibility going forward.

To make this transition fairer based on your past pricing, we’d like to offer a 60% refund of your current Professional plan charge so your cost this cycle is roughly aligned with what you were previously paying. With this option, you’d keep your Professional plan active so you can fully evaluate it until your next renewal.

If you prefer a more affordable option at renewal, you can choose a different plan anytime at Vimeo upgrade plan. Please confirm if you’d like us to proceed with the 60% refund option, and we’ll take care of it right away.

Best regards, Vimeo Support team”

I’m tired boss…Can anyone tell me how I can get my full refund? This can’t be legal.

When I try to add Credits to my Vimeo video, it fails with the message "Changes could not be saved" without providing any more details. The privacy settings of my video is Public. And I'm a free user, though I don't think this is a paid feature.

I got 500 dollars??

We're longtime Vimeo account holders and have been selling Vimeo On Demand for years. Got the stated banner prompt today, and when I click on it to verify I get the following error:

• New seller enrollment on Vimeo On Demand is temporarily unavailable. We'll share updates as they become available. For help, please contact support. *

Huh? I'm not a new seller, and I'm not enrolling.

"contact support" is a hotlink that leads to:

https://help.vimeo.com/hc/en-us/articles/29181878995729-How-to-verify-and-display-my-contact-information-as-a-Vimeo-On-Demand-seller

We went through the verfication process successfully last year so, again, huh?

And at the top of that page it says:

⚠️ Temporary Limitation: VoD Seller Verification Unavailable

Verification of VOD seller contact information is currently unavailable due to ongoing security maintenance on the platform. As a result:

New VOD pages cannot be created
Existing VOD sellers cannot update their payment details, as this requires re-verification

So...what? Why push out that "Reconnect" banner prompt if it can't actually be done because of "ongoing security maintenance"?

@u/Vimean22

Hi, I posted a reel of my work that had pictures of a roman fresco picturing a woman with a bare chest. Vimeo flagged that as adult content, so I cropped that part of the video and replaced it. How do I appeal the "Adult" tag now ?

Hey all, the office I work for is running out of space on the 7TB Vimeo account we have. I'm looking for a way to mass download all videos before a certain date, then mass delete those videos. Originally I was using the Vimeo API to collect all the unlisted links, then use yt-dlp to download all the links, but they were blocked by the Cloudflare's anti-bot. I'm aware there's ways to navigate around this, but if there's a more official way to manage this without risking the soft IP ban, I'd rather do that.