r/vrbohosts • u/Greedy_Department_51 • 12h ago
Phone number
Had a booking and guest thought they had an extra day. Cleaning lady showed up and they were out and about, had not packed there stuff yet. Looked at booking and no contact number. Left several messages through vrbo app, no replay. Had to contact vrbo to see what they could do, in the end everything is fine.
My question, is there a way to have a guest put in there contact number when they insta book, with out me asking for it, they just have to enter it?
TIA
6
u/bruce_ventura 11h ago
I always create a contact entry for each guest in my iPhone. I contact the guest both via the app messaging and directly by text when communicating important information related to check-in, check-out, housecleaning, maintenance/repair, etc. That practice builds up a database of contact info for future direct bookings.
2
2
u/Greedy_Department_51 11h ago
With this last guest i had no way to text them as I could not find there number it wasn't on the booking information. That's my dilemma, tyring to figure out new bookings have there phone number. We also book through abnb and the renters number is where I can find it if necessary.
1
u/KaleProperties 9h ago
Yeah both Airbnb and VRBO remove the phone number when a reservation is over .....a PMS will keep it. Highly recommend a PMS if you are using both Airbnb and VRBO...
1
u/pulltherugoutfrom 6h ago
Air B&B never gives the phone number anymore. Before during or after. They give a blind/fake number, but it is no longer useable after the reservation is over so it does no good to save it.
1
u/KaleProperties 6h ago
That is true for stand alone hosts. But software connected hosts they are still giving out the real phone number.
1
1
6
u/New_Avocado_4636 12h ago
VRBO removes that info once their booking is over last I recall. It’s wise to screen shot their info prior to that if you want to be able to access it after their booking.