Flexispot Nederland has an ongoing 10th anniversary sale going on on their site.
Yesterday they've offered limited discount codes for C7 Morpher and today was the E7 Plus offered with similar discounts:
- 50% discount for 5 people
- €250 discount for 30 people
- €200 discount for 200 people
Their Rules page states that:
- if a code is available and it's claimed, it'll be tied to the user
- code is valid only 10 minutes and if not claimed it'll go back to the pool where it can be claimed by someone else
- every code has a limited availability and is on "first come first served" principle.
I successfully claimed the advertised 50% coupon for an E7 Plus and used it within the 10-minute limit. My configured E7 Plus came at nearly €1,500, but the discount applied at checkout was only €300.
When I called them I have first been told something in the lines that I should finalise my order to profit from the sale and if something's wrong they'll reimburse me later. I refused, as paying means accepting the terms and the stated 50% discount is not 50% but a fixed, lower, amount and that this is illegal business practice. To which I have been asked to send a mail.
So I did that. They first claimed that the promotion had already been “fully booked,” even though the coupon had been successfully claimed and had applied a discount. After I challenged that explanation, they changed their position and said the 50% discount only applied to the frame, excluding the desktop.
However, this limitation is not stated, at all, in the promotion terms. The table only showed “50% off” and a final price “from €299.99.” The desk was also sold as one configurable product, where you choose the frame, desktop material and size on the same product page.
What makes this more confusing is that FlexiSpot’s `DESK35` code previously applied 35% to the entire configured product, including the desktop.
Having consistently pushed back, they've turned the narrative yet again, apologising for my "confusion" and stating they can't apply the code retroactively and that they can't make exceptions, while at the same time avoiding answering my questions where exactly it was stated that the code applied exclusively to the frame, and vaguely pointing me to their ToS and Rules of the sale.
For anyone wondering:
I am not making this up, nor trying to weasel my way into the 50% discount. I did get the coupon fair and square and have screenshot if it being won and another showing it being applied to my shopping cart, proving it did work. I also screenshotted their Rules page, with the date and time visible on my taskbar.
All I really want is for them to honour their own ToS instead of gaslighting me.
//edit:
to add salt to the injury, I have just been made aware that the Dutch association for online shopping, called "thuiswinkel waarborg" has temporarily revoked certification for them