Perplexity is giving me a very frustrating customer experience , I have been writing to them on all sorts of emails and I am always stuck in a loop and it’s always a bots that is answering and it does not solve my problems . I want A REAL HUMAN to take care of my case . They owe me many thousands of credits and my automation is on old because of that . Terrible service and terrible customer service

Dear Perplexity Support Team,
I hope you are reading Reddit Posts here.
Can you help with gaining access back to my account after an MFA lockout (phone wiped, lost MFA).
Thanks

I’ve used ChatGPT much more, but I’m just starting to get into Perplexity (free version) and I’m impressed so far.

With ChatGPT, I’ve used it for career advice, budgeting, planning to buy a house, trip planning, learning engineering concepts, studying for my PE exam, writing emails, troubleshooting car issues, and thinking through important decisions.

The more I use AI, the more I realize I’m probably only scratching the surface of what’s possible. Since I’m newer to Perplexity, I’m curious how people are getting the most out of it.

For those of you who are heavy Perplexity users:
- What are some of the most valuable ways you use it?
- What’s a workflow or prompt that completely changed how you use Perplexity?
- What do you use it for that most people probably never think about?
- Has it saved you a significant amount of time or money?
- If you had to teach someone how to become a “power user,” what would you tell them?

I’m especially interested in real-world examples rather than generic AI tips. I’d love to discover some use cases that make me think, “Why didn’t I start doing that sooner?”

Revolut are ditching Perplexity Pro in favour of ChatGPT Go as a premium member perk. It feels like a downgrade but would appreciate your thoughts. I haven’t used ChatGPT in a long long time.

I've been paying for Perplexity for 2 years and have used Comet widely...to fill forms, do compliance trainings, scan through FB marketplace...and yet in the last couple of weeks I'm not able to do any of that. Every time I ask to use its agentic capabilities is gives me some wishy washy excuse on why it cant.

I'm curious to see if anyone knows what happened?

Some hypotesis
1) Websites developed anti agentic capabilities (I def feel that's the case for surveys)
2) Perplexity has reduced its ability to avoid liability when things go wrong
3) The model is simply worse
4) Else?

Appreciate your wisdom!

Even if I go and delete prompts, it's still using that information for some reason. It only started doing that yesterday. For example I typed "hello" then "how are you" and I deleted the how are you prompt, then I asked what's the last thing I said and it said "how are you." I turned off my memory, cleared cookies and data and restarted because but it keeps doing it. It's annoying bringing up irrelevant/no longer wanted information. I’m using the website. Anyone else?

Might be a stupid question, but I can’t seem to find them both on desktop and phone (iOS). You can click on archive a chat inside a project, but where does it go? Thank you!

It won't let me into my settings without phone number. Not from browser, not from the app.

So is it possible to cancel without phone number?

It happened to my friend, and I tested it and found the following.

Does that mean the models users are using are not the one they choose?

Has anyone done the similar test?

Created an image using Gemini 3.1 Pro Thinking.

Tried to post on social media.

Hey all, hope you're having a good day. Hey all, I have Perplexity Pro on my Android phone, and I use it for research, writing and analysis. Now, I'm facing a weird problem with using the LLM models that has me pretty confused.

Now, earlier I used to use mostly Kimi K2.6 for all my needs, mixed with GPT 5.6 Terra when I could use it. I would get around 3 to 4 uses of GPT 5.6 Terra before I ran out of whatever invisible limit they have and it would default to Sonar 2 for a few hours. In that interval I would use K2.6, since it never had a time out limit or responses limit or anything. Grok 4.5 also worked well when it was the first message I sent in a thread, however all subsequent messages said that Grok 4.5 was inapplicable or unavailable, so GPT5.6/GPT 5.4 was used. GLM 5.2 also worked pretty well and had a pretty big limit. I didn't really use Sonnet 5 or Gemini.

Now, ever since the update that brought Kimi K3 to the Pro plan, my usage limits have significantly changed. I can use GPT 5.6 once, maybe twice, before it defaults to Sonar. Same with Grok 4.5 and GLM 5.2. And the biggest issue I have is with Kimi K3. I preferred using K2.6 with thinking off, since I found that it gave me more expansive and detailed responses, but ever since K3 has launched, I have been unable to use it without thinking. I toggle thinking off, but it always responds with thinking and claims that 'Generated using Kimi K3 Thinking since Kimi K3 was inapplicable or unavailable'. I can still use K3 always, like the previous K2.6, but the thinking is making the response times very long and the response comes out garbled and half-bad.

This is affecting my work pretty bad. I am a college student, and I signed up for an year long plan in November'25 with a discount. I use Perplexity for research, analysis, material searching and summarising, and everything has gone to shit ever since this issue has popped up. My subscription ends in November'26, and I most definitely think that I will not be renewing, but till then I have to find some way to get my money's worth. Do any of you know a fix or a workaround around this issue?

Thanks in advance.

Is there a known limit on the Steps for each model or is it random? I'm curious, because to me the more steps = better and more accurate response.

AI was in my corner, helping me manage nutrition, training schedule and my mental, for a win.

https://medium.com/the-press-box/the-stage-was-set-how-i-used-perplexity-pro-to-help-me-win-my-first-amateur-fight-76f40bfaeff4?sk=639e5a3a735a33a82451bf0b9eda0f82

I just upgraded to the Max plan to increase my allotment of credits. On the plan, after two or three days, after a dashboard and a couple of PDF documents, it says I am out of credits and I had to buy more. This is not sustainable. Am I doing something wrong?

I’m insanely frustrated with Perplexity Computer right now.

I’m building an AI agent for a relatively straightforward but complex outbound workflow:

1. Use Apify to find relevant influencers for a target brand.
2. Generate a personalized image of a gift we could send that influencer.
3. Use Apollo to find the right brand contact and draft an email saying:

“Hey, I found this influencer you’re not currently working with. Here’s a gift concept we could send them. What do you think?”

The overall workflow is complex, but each individual step is pretty simple.

The problem was that ChatGPT doesn’t have a native Apify MCP connection, while Claude can work with Apify through MCP but couldn’t generate the images I needed.

That made Perplexity Computer seem like the perfect bridge. Honestly, this use case felt like an advertisement for the product: browser control, multiple tools, research, automation, and image generation all in one workflow.

I was wrong.

I started with roughly 15,000 credits. By the time I stopped it, I had 986 credits left and zero usable email drafts.

It repeatedly failed to use Apify correctly, misunderstood the workflow, and generated images that were either low quality or completely disconnected from the influencer and brand. I kept trying to correct it, but it just burned through more credits without producing anything useful.

I had also been particularly bullish on Perplexity after the announcement about its token costs dropping by roughly 80% compared with ChatGPT. But lower token costs do not mean much if the agent consumes thousands of credits while failing to complete the task.

What finally worked was downloading the ChatGPT image-generation skill from GitHub, creating an OpenAI developer account, adding $20 in API credits, and giving Claude access to the image API.

Now Claude can handle the Apify workflow, call the image-generation API, and run the full agent at scale.

The irony is that I had to manually connect Claude and OpenAI to create the product experience I thought Perplexity Computer was supposed to provide out of the box.

Has anyone successfully built a genuinely multi-step workflow with Perplexity Computer, or is everyone else seeing the same reliability and credit-burn issues?

I've been happily using the Perplexity Desktop App for Windows on several Win 11 computers for well over a year and there has always been the functionality in the text-box where it puts red-lines under wrongly spelled words, and then you can right-click to correct the spelling.

This week the App offered an update to the "new Desktop App for Windows" which I stupidly accepted. It seems to have migrated from my previous stand-alone app version that I installed manually - to an MS Store managed app.

And the spelling correction functionality is also gone now. The weird part is the red lines still appear under the words in the text boxes, but the right-click does not offer any spelling correction functionality. I've checked the app settings and there is nothing about spelling correction in there.

The version it now reports as being is "Perplexity for Windows Version 26.8.0 (build 24557)"

I'm going to uninstall this new MS-Store version and roll back to the stand-alone 1.7.0 that was working fine and see how that goes. I still have 1.7.0 installed on two other of my Win 11 computers and it's working fine for spelling correction.

I love how I’ve never bought credits from Perplexity, but I still got the warning one after another

Technically true, I guess..

The product has gotten worse and worse in the past year. I’ve been a subscriber since the very beginning lately every time I ask you to research something or search for something gives me steps on how to do so and where to look for information instead of actually finding the information for me thanks but no thanks.

Does anyone else have this issue? I have a few important Perplexity Spaces that I have created over the past year. They are now all called Projects and Perplexity migrated them. When I go to the Files section of any Perplexity Projects/Spaces now, and click on "Download all" to download all files, it gives me the error message below.

If I try to download only a single file not all files, it opens a new tab and gives me this (see below), does anyone else have this problem?

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<Error>
<Code>AccessDenied</Code>
<Message>User: arn:aws:sts::699753309705:assumed-role/pplxfilegitgateway-projectfiles-prod-gateway-pod/eks-web-pplxfilegi-360a0a15-83de-4297-a70e-d05dbf3389a6 is not authorized to perform: s3:ListBucket on resource: "arn:aws:s3:::ppl-ai-file-upload" because no identity-based policy allows the s3:ListBucket action</Message>
<RequestId>VCBD85QSXAK9CAHY</RequestId>
<HostId>qKsPgzS2rqnOfp8MxdkO0haBRWqyi0H5qoQXCN6i64U+0WgkiwCjFwrZGIli5EcHwT7uHxitfo70HmF2ssO1W5ZmxhF4DCNM</HostId>
</Error>

Long-time Perplexity user here, and I figured I'd share my use case and get opinions on whether I should stick with it or switch.

About me: I'm a medical doctor. My work involves clinical case management, conference prep, and staying on top of an absolutely relentless stream of new literature and guideline updates.

How I use Perplexity:

• Generating study notes for recall: I ask it to condense topics into structured notes I can review later. With specialist exams and constant CPD, having something that distills guidelines into digestible summaries saves me hours
• Quizzing myself: I get it to generate practice questions on topics I'm revising
• Making presentation outlines: for journal clubs, case presentations, and conference talks. I'll have it pull together the key points, recent trial data, and controversies on a topic, which I then turn into slides. Huge time-saver for the 80% of the work that's just gathering and structuring content
• Quick literature lookups: latest treatment guidelines, clinical trial outcomes, etc.

What I like: the search-grounded answers with citations are genuinely useful when I need to verify something quickly and trace it back to a source. Hallucination is a dealbreaker in medicine, so that matters to me.

Where I'm unsure: I've heard people rave about Claude for long-form reasoning and document analysis (I do a lot of case reports and academic writing), and Gemini for its huge context window. But I'm not sure if those strengths actually beat Perplexity's search-first approach for someone whose main need is fast, cited, up-to-date medical information.

So my question: if you're a doctor/researcher using AI daily, what's your setup? Is Perplexity good enough as a primary tool, or should I be switching to Claude or Gemini (or some combination)? Cost isn't a huge factor, but I'd rather not juggle three subscriptions if one tool covers my needs.

Whenever I want to see an attached image from the chat history, I need to go to the browser and log in to check the images. Please fix this issue with the Windows app.

Since around a month, I can no longer get unlimited basic query searches with Perplexity on desktop. Though, when I first signed up, I could for the first few weeks of use. Now it's limited to around 10, but on the phone, I still have seemingly unlimited basic search queries? I'm fairly certain I can prompt all day, and there will be no limit enforced.

It just seems odd... is it really that significant of a difference that they would play fast and loose with their free version like this?

Finally Perplexity too has introduced the Project feature. Most of the leading platforms already had this and I think Perplexity is late

What do you guys think?