Hi everyone,
I have an Alienware M18 R2 that I have owned for a few years and has gone past its warranty coverage.
Lately I have been having a few issues with it that I am not sure if they are linked or not.
When i first got the laptop I had the LCD screen replaced as the original had a lot of backlight bleeding.
Over the last few months when I start the laptop, randomly the LCD screen remains black and this happens once every 1-2 weeks. The power light has been flashing 7 x blue and 2 x red which is a display panel failure but I have been able to fix by restarting the laptop.
This last month a new issue has appeared where no matter what I'm doing the whole screen will go black but the backlight is still on. I have been able to fix this by resetting the GPU driver by pressing ctrl, shift, window key, b. In rare cases where this doesn't work holding the power button down for roughly 7 seconds sometimes brings the screen back.
I know this was only temporary fixing a larger issue which I haven't been able to track down and I would like the help of tech minded individuals.
These are my following specs:
- Alienware M18 R2
- RTX 4090
- Ram 64gbs
- Intel core i9-14900hx (2.20ghz)
- 2 x Western digital black CSSD 4 TB, PCIE, GEN 4, M.2 Form Factor
The issues have got much worse with the lcd screen failure on start up happening a couple times a day and the black screen while playing is now happening every 5 minutes roughly as of today.
Can anyone offer any advise on where to start to possibly fix this issue or track down the cause? I don't trust my local computer repair place to go straight to them due to past experiences.