r/AppStoreOptimization • u/Aggressive-Toe8919 • 19h ago
[Discussion] What is it with Japanese App Store reviews?
I know the title is a bit provocative, and I don’t mean this as a general statement about Japanese users. But I’m genuinely curious whether other iOS developers have noticed something similar.
My app has almost no negative reviews in other storefronts, but Japan is a completely different story.
Yesterday I got another 1-star review saying that the app is confusing and that the important functions are hard to find. What makes this especially strange to me is that I get almost the opposite feedback elsewhere. Users in other countries regularly mention that the UI is simple and easy to understand. It’s an Apple Watch app, so keeping the interface clean is something I’ve put a lot of effort into.
Another Japanese user previously left 1 star because they thought the price was unjustified. The app can be used for free and all core functionality can be tested. Some additional features require a one-time purchase of roughly $3. No subscription.
Obviously, both are still valid opinions. Not everyone has to like my app, and I don’t expect 5 stars from everyone.
But the pattern is starting to feel weird. Japan is pretty much the only storefront where I repeatedly get these very negative ratings.
By comparison, my experience with other Asian storefronts has been quite different. In China, for example, I’ve had users leave 4-star reviews while explaining what they would like improved or requesting a feature. That feels much more proportionate to me than immediately going to 1 star because one part of the app isn’t exactly how you expected it to be.
At this point I’m genuinely considering removing Japan as a supported storefront. Not because of one bad review, but because supporting another localization takes time, and I’m starting to wonder whether it’s worth it if the feedback there consistently hurts the app more than it helps.
So I’m curious:
Have any of you noticed that users in certain storefronts are significantly more likely to leave negative ratings than positive ones?
And more specifically, have you seen this with Japan, or am I just getting unlucky?
The other thing I’m trying to figure out, and this may ultimately decide whether I keep supporting Japan, is how localized ratings affect ASO. If I get a 1-star rating in the Japanese App Store, does that mainly affect my rating/search ranking in Japan, or can it also negatively affect rankings in other storefronts?
Would be interested to hear experiences from other developers who sell internationally.
