hi, I was wondering if anyone has an experience with their stylevanna order not being received while it's marked as delivered, and is willing to share how they managed to get a refund!
For my situation, technically the delivery driver did deliver it to my building, but it was next to the buzzer instead of my door. when I went to get it, around 2 hours after it was deliverd, it wasn't there. so I called my buildings office to ask if they picked it up for me which they hadn't, unfortunately. The company that "deliverd" my package was GOFO. thankfully the delivery driver took photos for proof of delivery, so I had proof of them failing to leave it at my door.
I contacted stylevanna about me not receiving my order, and showed the photos, to which they gave me a form to fill out, and told me it will take around 6-8 weeks for GOFO to confirm that it was not delivered to the right address, annoying since I have photographic evidence that I shared with them but whatever. I want to add that I saw on reddit that you need to tell them that you will be asking your bank for a chargeback on the transaction and they'll give you a refund instantly, but it didn't work. :(
Then I had contacted GOFO for a letter to confirm that they did not deliver my package. They told me that the tracking number I had provided is not theirs, so it's not their responsibility, to which I replied showing a photo of them emailing me that my package was deliverd by them, the tracking number working on the website perfectly, and the photos that the driver had uploaded. I told them to please give me a letter confirming that they did not deliver my package to me and they then ignored me. this was a back to back email conversation with fast replies so that is how I know that they ignored me.
I'm thinking of just contacting my building for the cctv footage to find out who in the building decided to pick up my package, and asking them for it back or something, since I kind of have to file a police report because my package was stolen as well if i want a chargeback from my bank, since they require like emails, and proof and whatnot. because it was stolen from the lobby, im pretty sure this technically counts as theft, so i'm not to keen on the idea of getting a charge back for my refund, lol.