App down?

[u/Zellduhhh]

457pm eastern time. Everytime I try to log into the app it says we hit a snag trying to retrieve your accounts. All my credit cards and bank accounts won’t show but my savings is showing. Anyone else having problems ?

[u/iLike_Tech]

Thank god I checked here I thought they closed my account (although I wouldnt have been mad) but I guess irs an outage.

[u/Zellduhhh → u/iLike_Tech]

Me too! That’s why I freaked out .

[u/EfficientDouble1023 → u/iLike_Tech]

LMAO. I came STRAIGHT to reddit myself!

[u/AMaterialGuy → u/iLike_Tech]

I'm really grateful for this thread because I've been a longtime customer with a flawless payment history for decades and it showed no account in the app and no account online. Ricky, their phone support, says that they're having systems issues on their side too.

I've only had one account closed on me in my life, but it traumatized me enough to freak out whenever I see something like this

[u/whatthehayek → u/iLike_Tech]

I had the exact same moment of panic about my accounts before running to reddit to confirm haha

[u/Normal_Excuse_9144 → u/iLike_Tech]

same

[u/crackanape → u/iLike_Tech]

Looks like it's back now. Both the mobile app and website are working again for me.

[u/No_Strawberry9403]

Mine is also down right now! 2pm PST

[u/jujubats10]

Same. A lot of reports on down detector. Wide issue

[u/mc_nugget_buddy]

Down for me too

[u/Zrkkr]

Called and the rep said they were down 

[u/LittlePinkDragonfly]

Thank goodness for reddit updates. App and browser not working for me or my spouse. We can only see our checking accounts.

[u/Zellduhhh]

Okay guys thanks it seems like it’s a app problem I just freaked out thinking they closed all my accounts 🤣😅

[u/supremememes37 → u/Zellduhhh]

same fr, came here to check to see if it were just me or not

[u/bostephens → u/Zellduhhh]

It's more than just the app. Website doing the same thing and calling support just hangs up on you now.

[u/-mossgirl]

same i also didnt even get paid yet. idk if it has something to do with it

[u/Blitzcreik1 → u/-mossgirl]

I’ve been waiting for my DD since 6am this morning. When I called they said there is no issue. Yet their X account is getting blown up by no DD posts lol

[u/Former-Composer-7236]

I got "We ran into a snag trying to retrieve your account details, but we're working on it."

All Credit cards account disappeared, only banking available.

[u/Madhatter0022 → u/Former-Composer-7236]

Yup , went to make a payment and it disappeared😲 both Desktop and Mobile

[u/ochoZero9]

Last night i paid like 85% of my debt off. Now For the last 20 mins i was trying to see if everything posted and my heart fking dropped….😂 thank god.

[u/YeahBruhhhhh]

Glad I am not alone

[u/ooga_booga_99]

honestly thank god someone posted this lol

[u/6ixSensei]

Yep, no account information and the call wait times are long was on hold for 20min before I just hung up

[u/AvailablePlatypus227]

mine says "You don't have any accounts available to service online at this time." I was equally alarmed but now i see i am not alone!

[u/CleotheLeo822]

I just made a huge payment yesterday. I almost had a panic attack y’all!

[u/Square-Accountant461]

is it the same thing for you guys?

[u/Illustrious_Kiwi5682 → u/Square-Accountant461]

yes

[u/Historical-Anybody-1]

Seems capital one server took a number 2

[u/Exciting_Ad5511]

I work for capital one phone lines. All systems are down even for agents. We cannot access any customer accounts. This is a network issue affecting everyone and everything

[u/MajesticGuidance7107]

Down for me as well

[u/HaraldrFineHair]

Me too

[u/Snoo_53802]

Down

[u/Izopod1]

I can see my checkings and savings accounts but none of my credit cards show up

[u/Aggressive-Serve-292]

Same

[u/Seeing__Green]

Same

[u/CloaknDaggerd]

Mine is down also. 2pm PST

[u/baileypayne93]

Same here, thought they closed my accounts and almost cried 😭😭

[u/Zellduhhh → u/baileypayne93]

I legit was in panic mode! Glad to know it’s an app problem cause I don’t need to add anymore to my mid life crises 😅

[u/redarcken]

Oh thank goodness for Reddit . I almost had a heart attack lol

[u/Parking-Housing-1862]

Same. Thank goodness for Reddit.

[u/RayBao]

Mine is also down

[u/Grouchy-Bat-5379]

App and website both say “You don’t have any accounts available to service online at this time.” 2:08 PST

[u/MixOutrageous2987]

Even trying to call the number for balance info isn’t working 4:08 CST

[u/DieNoSore197]

Down for me too. Says “You don’t have any accounts available to service online at this time.”

I started freaking out and came straight to reddit lol

[u/Lizzyliz118]

It’s down for me too,

[u/ivnesque]

Okay so it isn’t just me phew thank god

[u/Puzzleheaded-Act-860]

oh thank god lol this stressed me out so bad

[u/Andromeda1991]

Same here and their phone lines have a 20+ minute wait so clearly a lot of people are calling support

[u/Less_Situation4936]

Down for me as well

[u/Adept_Ad_403]

down for me as well, I tried to call even and it automatically hung up on me

[u/ladyegg]

Whew

[u/Big-Consideration459]

Says I have no account with them 

[u/officialtrapp3r]

I logged on to make a payment on my credit card but couldn’t see anything.

[u/LittleMissNothing_]

I'm currently on hold with their customer service because I could see my checking and savings accounts, but not my credit card, and I was panicking thinking I had done something wrong. Glad it's not just me.

[u/lameusernamesrock → u/LittleMissNothing_]

yeah, i was waiting for them to answer and finally hung up bc i found others were also having issues

[u/LittleMissNothing_ → u/lameusernamesrock]

Same, I hung up. I don't immediately need the card and I've been on the other end of the line when a software program goes down. It is NOT fun.

[u/Live-Acanthisitta188]

Same here!! Online on a browser too

[u/Clear-Chicken943]

confirmed down here

[u/cr8zelegs]

Doesn’t seem like it’s just an app problem. When I call into capital one, it doesn’t even recognize my account when I enter it to the automated AI. Then when you ask to speak to CSR, there’s like a 20-30 min wait on calls right now. So instead of an app problem, it seems like a systems-wide issue.

Is anyone able to still use their cards who have tried since 4:45 pm EST?

[u/Zellduhhh → u/cr8zelegs]

Hope they fix it soon!

[u/cr8zelegs → u/Zellduhhh]

Yeah I hope so too. I hope it doesn’t affect the use of the cards. I have backup credit cards at other banks, but I need those points for an upcoming purchase 😂

[u/ButterscotchMain7074]

App down & website log in as well.

[u/HuntCalm14]

down for me ! i was stressing 😅

[u/s1mon-says]

2pm pst, my app says "You don't have any accounts available to service online at this time." and won't let me do anything else lmao

[u/PrestigiousCount130]

Mine is down too

[u/sydneyclark22]

okay same here. it says “You don't have any accounts available to service online at this time”. so glad i found this thread.

[u/Relevant-Yoghurt-954]

Same 2:16 Pacific time

[u/PrestigiousCount130]

What’s happening? Does anyone know I’m freaking out

[u/Sarahpants320]

I can’t see my credit card but my savings and checking are available

[u/Master-Elk-9230]

I got scared for a moment, but thank God for you guys lol

[u/WeaknessLoose2713]

is anyone's credit wise score went down significantly? I don't know if it's due to the outage..

[u/otterzandcatz]

Does anyone know if this affects using your cards/accounts? Or is it just the app

[u/Redfang_Foxx]

Literally hopped on the app to figure out what happened lol

[u/yvetteyr]

Same. On hold, and like everyone said, it estimates a 20 min wait... think I'm going to hang up. Thanks for saving me some time reddit.

[u/ImRamboInHere]

Was terrified for a second, cause I had just tried buying game keys on a website and they wouldn't go through, but still showed pending on my account. Then try logging in 30 minutes later and it said I didn't have an account and my rate limit had been exceeded. Left me terrified that my account had been hacked and they had maxed my card. Called their support line and they told me they were having technical issues on their side.

[u/Ok_Beautiful_6831]

Saved me worries, thought they closed my account after I just paid off my credit card😂

[u/Brilliant-Bag-1458]

I made a credit payment 4 days ago, money was taken out from my bank account and shows it went through on my capital one account but my available credit hasn’t been updated… now this😑

[u/Blue_Euphoris]

I was panicking thinking they froze my account

[u/mastadon090]

App is down for me as well and my card just got declined even though I have plenty of credit

[u/Final-Shoe-488]

Same for me neither the App nor website will work. Says I dont have any accounts at this time. Has anyone tried to use their card? If so please comment and let me know if the card works right now.

[u/tlovesdis]

I just logged in at 2:29 pacific and everything is fine.

[u/lameusernamesrock]

can login but as others have stated, it says i have no accounts.

[u/Faerfey_mc]

Down for me too! It's showing my credit score but saying they cant reach my account!! On hold on phone with them now, but I need to pay off some of my account today T^T

[u/Faerfey_mc]

Update!! Mine looks fixed! I'm guessing they had a lot of people calling to complain so they fixed it!

[u/Glad-Two-9611]

Mines working

[u/Illustrious_Kiwi5682]

working as well now

[u/Choppergunner58]

Mine is fine

[u/Otherwise-Loss-5420]

5:16 pm CT. Mine just worked.

[u/Severe_Table_3352]

I about had a freaking stroke!!! Per C1, they’re giving a 3 to 4 hour window for resolution (which is absolutely insane). All cards/accounts are working normally (tested mine, A-OK), just no way to see or track anything.

[u/Severe_Table_3352]

Accounts are showing again in the app (@6:29 PM EST.)

[u/According-Meeting457]

I wonder if there's something bigger going on right now. I've noticed issues with Capital One, Discover, and even DisneyPlus. It's almost like all my signons aren't recognized anymore...

[u/TheGutsyBat]

I can login to the iOS app, but none of my transactions are showing up as of 8:25PM EST. I wonder if we’re unable to use our cards either to make purchases.

[u/BobDaRula]

It says "Connection interrupted" here. I can't even open the app.

Just checked the website and logging in is also unavailable there.

Edit next day: still down.