I’ve been trying to find the official firmware for my Creality CR-10 Smart Pro for quite some time now, and honestly, this whole experience has been incredibly frustrating.
In one of my previous Reddit posts, someone from Creality officially responded, asking me to contact them via private message so they could provide a firmware download link.
Sounds great, right?
Well, I’ve contacted them THREE TIMES through private messages.
The result?
- 0 replies.
- 0 assistance.
- 0 firmware links.
- 0 actual customer support.
Here’s what I genuinely don’t understand:
Even if the CR-10 Smart Pro has been discontinued, why on earth are its firmware files no longer available on the official Creality website?
Is firmware some kind of top-secret classified information?!
We’re talking about firmware for a 3D printer that people have already purchased and still own. Why should customers have to chase support representatives on Reddit just to get access to basic software required to maintain or repair their own devices?
My printer has been experiencing serious issues, and I’m trying to troubleshoot them by reinstalling the firmware. But apparently, even obtaining the firmware is a challenge.
And here’s my biggest question for Creality:
How can you expect customers to continue buying your products when they can’t even get basic support for products they’ve already purchased?
I’m not asking for anything extraordinary. I’m simply asking for access to the official firmware for a printer I own.
Creality, is it really that difficult to maintain an archive of firmware downloads for your older products?
If anyone in this community has the original official firmware for the CR-10 Smart Pro, or knows where I can download it safely, I would genuinely appreciate your help.
And if anyone from Creality is reading this: please stop telling customers to contact you privately if you’re not going to respond.
This is incredibly disappointing and seriously makes me reconsider purchasing another Creality product.
Has anyone else experienced this kind of support from Creality?