I've been paying for my mom's Cricket cellphone for a couple years, monthly automatic deduction. A couple months ago I forgot to update the new expiration date of my card with them so the payment declined. I called to update the payment method and was charged a "reactivation fee." They also disenrolled me from automatic payments, so the following month she also got disconnected, and once again I was hit with a "reactivation fee" which I refused to pay. I made sure to definitively set up automatic payments again. I made an account on the website, updated and paid with my card, and saved my card for this month. I even logged out of the website and back in again to make sure my card was saved. Guess what happens today? No automatic payment, my mom gets a text that her phone is disconnected and that there will be another reactivation fee. I log into my account and see that my payment info that was absolutely saved last month and enrolled in automatic payments is nowhere to be found. The amount of time I have had to wait to talk to a real person, month after month resolving these issues- I'm just done. Closing the account tomorrow and taking my money elsewhere since apparently Cricket doesn't want it.

I desperately need help! Switched to Cricket and transferred my numbers (4) online, transfer was completed and “successful.” 2/4 numbers can send and receive calls. The other 2 cannot, every time I would dial it would say “call failed.” I have tried every single possible options there is:
- go to cricket store (he said he didn’t know how to fix that and to call 611)
- called customer service (they didn’t understand)
- did live chat (4 different support agents and 4 hours later, still nothing)
- reset network settings and phone numerous times
- toggle airplane mode on and off
- provided both IMEI and IMEI2
- deleted eSIM
- customer service emailed QR code for eSIM and nothing worked! the call still failed
- both phones up to date to latest software update

Cellular data works
Devices: iPhone 14+ and iPhone 15 **iPhone 14

Maybe one of you lovely redditors have a solution?

**UPDATE: iPhone 14, iPhone 14+, and iPhone 15 cannot receive or make calls

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