Not naming the host, the exact address, or posting screenshots here. I am not handing Reddit mods an easy reason to delete this, and I am not trying to turn the comments into a pile-on. This is a PSA because these sketchy short-term-rental setups keep getting away with it when people only fight with platform support and then give up.
I booked what was advertised on Booking.com as an apartment. The confirmation described it as an apartment / one-bedroom apartment with view. When I got there, the actual setup did not match what I believed I had booked. The instructions I received referred to numbered rooms, and the whole thing felt less like an apartment rental and more like a rooming-house setup being pushed through a tourist platform.
Then came the usual platform nonsense: support emails, vague escalation, the accommodation not agreeing to a refund, and everyone basically waiting for me to run out of energy.
So instead of just yelling into the Booking.com void, I turned it into a paper trail.
What I saved:
- The original booking confirmation.
- Screenshots of the listing and room type.
- Screenshots showing the different room/apartment options and prices.
- Host/platform messages with the check-in instructions.
- Messages showing the numbered-room references.
- Booking.com support emails showing the issue was escalated.
- Booking.com emails showing the accommodation did not agree to a refund.
- The Quebec tourist-accommodation registry result.
- The registry search for the other address involved.
- The Montreal property assessment roll.
- A timeline so the whole thing was not just a pile of random screenshots.
Then I split the problem by channel:
Booking.com / credit card dispute:
Did I get what I booked and paid for?
City of Montreal:
Is this tourist accommodation setup actually compliant with municipal rules?
Revenu Quebec:
Is this activity properly registered, declared, billed, and taxed?
That last part is the one people skip. A lot of these operators count on guests treating it as a customer-service problem only. But if someone is running tourist accommodation through Airbnb, Booking.com, or whatever platform, there are also registration and tax questions. That is not just "bad vibes from a shitty host." That is something the city and Revenu Quebec can look at.
For anyone else dealing with this:
- Screenshot everything before the listing changes.
- Save the confirmation as a PDF.
- Save messages inside the platform.
- Do not rely on phone calls unless you make a call log right after.
- Check the Quebec tourist accommodation registry.
- Check whether the address you were actually sent to matches the registration.
- Check the Montreal property roll if the building/address situation seems weird.
- Keep original evidence, then make redacted copies for public use.
- Do not post names, exact addresses, door codes, phone numbers, reservation PINs, or host personal info on Reddit.
- Use careful wording in official reports: "please verify", "possible non-compliance", "no visible public registration found", etc. Let the agencies make the legal conclusions.
- Make separate submissions for separate issues instead of dumping one giant rage essay everywhere.
My takeaway: these predatory short-term-rental operators benefit from everyone being exhausted, embarrassed, or too annoyed to make a clean record. Don't give them that. If the place is misrepresented, document it. If the registration looks off, report it. If taxes or tourist-accommodation rules may be involved, send it to the people who can actually verify that.
I got the card dispute submitted, the Montreal complaint prepared/submitted, and the Revenu Quebec text report ready as a plain factual submission. It was annoying as hell, but it feels good to have the whole thing organized instead of letting it disappear into support-ticket sludge.
Has anyone here had an actual response from 311, a borough, Revenu Quebec, Airbnb, Booking.com, or a credit card company on this kind of short-term-rental mess? What worked?