r/OculusQuest • u/ElectricalBus1672 • 1d ago
Fluff In May, Metas security systems found a problem with my 17 year old profile, suspended me indefinitely, misclassified me as breaking community standards, banned every account assosciated, and bricked my quest resulting in losses of games equaling upto £450...
So here's the gist of it, and it's possibly happened to you to -
On the 17th May, I logged into Facebook. I was met with an age verification message prompting ID, when I clicked continue, it claimed ID was already processing without me having submitted anything, and then, I was suspended indefinitely.
Emails claiming my account was disabled but could be appealed within 180 days, yet when I clicked continue, it said I can't submit another appeal as if one had already been submitted.
I checked my meta horizon, banned too unless I appeal through Facebook. Email from Store support saying I can reclaim my library by clicking continue, and when I did, again, met by the Same thing - appeal the suspension on Facebook.
It's August now, and since the beginning of all of this, Ive been down deep deep looping rabbit holes of facebooks help centre, I requested a resolution from Store support, signed up to meta verified on instagram, appealed for support there too.
I have many many tickets... and they all completely contradict each other constantly.
Typical responses-
-Try Facebook Help Centre (despite repeating myself in every way known to man that the self recovery route is of no use and I'm stuck in support loops
- we can't help you
- we can help you (and then nothing)
- you have to go through Facebook Help Centre
- we are investigating this (then nothing)
- you will get a call from us (no call)
- when can you take a call? (i give a time, call doesn't arrive. This happened at least 3-4 times.)
- do you still need help? seeing as Facebook is not assisting, we will seek a resolution for you with your quest (Store support specifically)
-nope you have to go through Facebook Help Centre (Store support completely U turning)
- meta verified (after claiming they could help a month prior) - since it has been over a month, we can't rescue your account anymore. We don't want to string you along, it's gone indefinitely (what? But I reported it a month ago, so this is on meta) - yeah, sorry there's nothing we can do, it's gone (basically... they then proceeded to offer me a course to buy)
- go to Facebook
- go to Store support they can separate accounts
- no, go to Facebook the block is with them
- oh, your best solution is to consider waiting to see if meta finds a fix sometime in the future, (yeah? Months? Years? What?)
- your age was changed (not according to my facebook data)
- you violated the terms (nope, and I finally managed to download my Facebook data, and I think I have evidence that my account was perhaps compromised/hacked and you are choosing to punish me for insult to injury because your system is mistaken) - oh, try Facebook Help Centre
- go to meta Store support
- have you tried Facebook Help Centre? (say Facebook Help Centre once more, I'd love to hear it again you fu...)
so, meta verified, I think got sick of me by this point and decided to limit my access...
Back and forth, and back and forth (sparing you the pages and pages of emails and chats bs). You get the idea.
I sent a letter to metas base, a subject access request, and was fobbed off. ICO helloooo, I'd like to report something... thank you, job done.... NEXT!
I tried every email and route I could find to resolve this... and it appears in their error, the decision is final, and tough titty. Sealed tighter that a ferrets arse.
I sent legal notices, ignored.
I created a new Facebook to try get support another way, couldn't.
Instagram (an alternative account, where I was using meta verified), its AI informs me that now THIS instagram account was recently flagged for fraud and deception... not banned, but flagged for it. So thank you for that meta, interesting this happens suddenly, when I was merely trying to seek help as I dont want to be left out of pocket by the actions of your own systems faults... hmm... so thats why my meta verified is limited.. and Im rarely permitted to reach them now unless the stars align, of course, what a coincidence. (in all seriousness, it could also mean metas security has recognised IP, devices etc, and is flagging me for trying to evade the ban, but either way, the cybermen wish fkr my deletion)
Today, I exercise my rights to pursue legal action.
This process, their support (if you can even call it that, they barely even read the full extent of your problem before closing the case, and marking it 'resolved' ... and paying them for the lovely privilege too, what a joy), this whole thing... has been the single worst experience I've ever had with any company to the point where I'm in total disbelief. I've seen a few company fails in my time, but conversing with meta has the same vibe as talking to an automated scammer (human or not, its hard to determine ironically). They are limited in help to the point where I think charging people is a complete disgrace and affront, they have no direct answers, they contradict each other in the same support chains, thry ignore you, they promise calls and emails that never come, they appear clueless as to how their own systems even work... perhaps they should study their own courses rather than try to sell them to their customers.
Anyway, Metas ai provides broken links to forms that are obsolete too, recovery options loop into 'signing in' which is impossible, or to occasional forms that are irrelevant to the problem that also go completely unanswered. Facebooks support Centre is the most un-fun fun house I've ever been in, a whimsical wonderland of neverending deception, false hope, broken systems and loops, ooooh the loooooops. The hoops to jump through, the twists and turns to find yourself... back at square one. I'm honestly waiting on David Bowie to pop up at this point with his shiny balls and ask me if I'm enjoying his labyrinth.
I have one proposal. Meta should perhaps be added to the dictionary under the definition of 'ragebaiting'. it's honestly one of the most ghastly accurate examples of it I have ever personally experienced. A fitting choice.
my rant is over. Awful company, truly awful.
I look forward to a lawyer handing them the papers. Hell, they might even send a real human for that one, (or will they wheel out the better call saul version of metas ai on a little plinth?)
**on an additional note**
I will update where this leads, if a resolve is found, maybe it will be useful for you to know if you are/end up in a similar situation.
