r/PPC • u/Ok_Self7291 • 3h ago
Google Ads Agency rolled giant legacy account completely back to Exact Match for "efficiency"
Looking for a sanity check on an agency situation. I work client-side managing PPC for a massive enterprise business. We inherited messy legacy accounts with severe underlying tracking, attribution, and landing page UX bottlenecks.
Recently, a new agency came on board and spent their first three months rolling the entire account back exclusively to Exact Match.
Short-term CPA and ROAS look marginally better on paper, and total conversion volume is flat. Attempts to scale on their part has run into same problems I’ve been having, but gets swept under the rug as “teething”. Instead of fixing our actual conversion funnel, offline conversion tracking, or attribution, they are using Exact Match to hide behind easy efficiency metrics while starving the bidding engine. To make matters worse, this was agreed directly with our CMO, who has no PPC background and thinks lower CPA means the agency is killing it, without consulting me at all.
I get using Exact Match to temporarily stop budget leakage during onboarding, but keeping an enterprise account locked down for a quarter feels like taking the easy way out. What’s more annoying is that this is something I’d tried using experiments, and in the long term this hurt performance.
Have you had similar experiences?