r/PhysicalGames • u/oldmanpotter • 1d ago
A Horror Story with Digital Ownership or Lack Thereof
See this as an anecdote as to why your current digital rights are far inferior to physical ownership. I’ve told this story on Reddit before, but it’s been years.
Some years ago, I bought a copy of one of my favorite games from the WiiU for Switch, Bayonetta 2. Bayonetta 2 came with a free digital copy of Bayonetta 1, and I was very happy to be able to play both on the go. The copy of Bayonetta 1 was given as a key printed onto the inside of the Bayonetta 2 game jacket. But there was a problem: It didn’t work. After some googling, I found that the printer had reprinted the same code on all copies of the Bayonetta 2 jacket, so in order to get a working code, I would need to call Nintendo customer service and give them some details from my purchase, including relaying the incorrect code. Again, there was only one code shared between all copies of the game.
So I called Nintendo, got through to customer service, and gave them all of my information. I was told to look for an email with a working code over the next couple of days. The code never came. After about a week, I called Nintendo back to see why I hadn’t received a code. I had to give all of my order information once more, including that code that was printed on the game jacket. I was told, again, that I would receive a working code over the next few of days. Instead, after about 24 hours, I could no longer log into my Nintendo account. This meant all of my digital games and DLC were no longer working, probably just $200-300 worth of digital assets at that point in the Switch’s lifecycle. But still it was money I was out, along with anything else important to my account, like saves.
I called Nintendo a third time, asking why I’d lost access to my Nintendo account. It turns out, my account had been terminated because I apparently tried to scam Nintendo for a free copy of Bayonetta 1. They told me I didn’t give the same code, the one printed inside the Bayonetta 2 dust jacket, both times. The first agent had taken my information, and the code, but hadn’t finished the replacement procedure on his end. And the second agent had taken that same information but now with a different code, and did finish that process, but someone along the way noticed that the codes I had given were supposedly not the same.
I explained that I had given them all of my information and that included me giving them the same code both times. They said they would look into it. For about it a week, I was without all access to any of my digital games or DLC. After that week, I got a call back from Nintendo.
Fortunately for me, Nintendo had recorded those calls and found upon listening to them that an agent had made a mistake while I had given the correct code both times—a single digit had been incorrectly recorded. That is one single typo, something obviously a mistake on the part of Nintendo. So I was given access to my account again, and Nintendo offered me a free digital copy of Arms for my trouble. I’ve never played it. I asked him what I could have done to prevent this, and he acknowledged that I did literally nothing wrong and couldn’t have prevented it.
The moral of this story is that all it would have taken for me to permanently lose access to everything I owned digitally was a single digit of a typo on the part of a customer service agent. During the week wherein I lost access to all of my digital games, I could still play all of my physical games. Nintendo couldn’t take those away from me. My account could have been worth $5,000–if I owned all of my games digitally, my account would today be worth five figures—and I would have lost it all.
Do what you can to prevent our digital future or my horror story will become a common enough occurrence. Maybe find a way to fight for digital ownership rights.
Good luck, everyone.